Nightcap at Manhattan Hotel

The room itself was reasonably clean and acceptable for a short stay. The location was convenient for our travel plans.

The lack of flexibility with check-in was extremely disappointing. We arrived around 1:30 PM, only 30 minutes before the official check-in time, and despite travelling with a two-month-old baby, we were made to wait in the parking area until exactly 2:00 PM. There was no consideration or empathy shown by staff. The checkout process was poorly handled. While loading our luggage (we had multiple bags as we were travelling for several days), I had to make a second trip due to the rooms being accessible only by stairs. At 10:01 AM, my room key was deactivated, locking me out. I had to wait for a cleaner to assist me, which was frustrating and unnecessary. Overall, the experience felt rigid, unwelcoming, and lacking basic hospitality, particularly for families. Final thoughts: This stay was far below expectations. Policies were enforced without any common sense or customer care. I would not stay here again and do not recommend it, especially for families with young children.

Very clean and welcoming

There was nothing to dislike

A handy location with good facilities at hand.

It was noisy and there was a step into bathroom.

Great staff, comfy and clean rooms, great location

Sometimes, the keycard doesn't work in the morning after the night stay.

The beds were very comfortable, and it was nice to have a split system air con in each of the rooms along with the one in the living area. The shower was nice and large with a great shower head and water pressure.

The bathroom was very small which meant having to squash up to the sink to open shower door. The bin in the kitchen wasn't big enough for the 5 of us and the dish cloth wasn't new from the last people.

More washers and hooks in bathroom... More chairs in main room... More toilet rolls when 3 people staying... Fresh milk in fridge...

Good size