Hôtel La Zoologie

I loved my stay at the hotel. Super friendly staff, I felt really well taken care of and the property itself is unique. This might be one of the best places I have stayed. Some of the fasciitis’s were a new experience to me and it’s definitely worth trying it out. Unfortunately I didn’t have the time to try out the spa but the ambiance of the hotel is so serene it almost feels like a spa :)

A fantastic hotel and we are almost certain we found the best in Bordeaux! Would certainly return on our next visit to this wonderful city.

We absolutely loved the whole vibe of this hotel. The check in staff were so lovely and kind! Unfortunately, we had a little mouse visitor on our balcony when we first arrived and when we were moved to another room, that one was not clean (dirty boot prints in the shower, the robes and towels were in disarray, and a smell like someone recently used the toilet). The third room was perfect until we found that the robes and slippers we’d been told to use for the spa had large dark brown rust marks on them. Aside from the lengthy and difficult check in, the hotel was great! Not a terribly far walk from anything and again the ladies at the front desk in the day were excellent.

I had the unfortunate experience of being put in a room above the main road, on 2 nights when the road happened to be repaved overnight. The noise was so unbearable and my bed actually shook with the drilling going on, so even ear plugs didn't cut it for helping me to sleep. I appreciate this is unlikely to be other travellers experience, but it is worth noting how unhelpful the staff have been, both in the moment and since as I've tried to get any kind of compensation for the poor experience I had. I also very much query value for money when the base rate for a room doesn't include breakfast or spa access, and location isn't even a feature to fall back on when charging such inflated rates. It's a good 20-30 minute walk from the hotel to get to anywhere visitable in Bordeaux, so I'd advise carefully considering whether staying at Hotel Zoologie is worth the money. It certainly wasn't in my experience.

Overall disappointing.. largely because this hotel has SO much potential to be much better. Perhaps we just had a bad experience as there are a few other good reviews. The building itself and decor is lovely. It is very serene with nice outdoor spaces. The best word I could find to describe the service is “indifferent” and as a customer it felt like no one was really in charge or willing to be the person taking full responsibility for the well-running of the establishment. The more senior the staff, the more it appeared it was not their job to even acknowledge guests presence and this set the tone for the establishment. A problem meant that we did not feel it was safe (and it definitely felt uncomfortable) to stay in our room. As the hotel was fully booked they could not move us to another part of the hotel that was unaffected by the problem . We understand that such situations can happen. Although the receptionist kindly helped us to check out of our room, in reality this meant we were reluctantly leaving 2 days and searching for another hotel. Again management was totally invisible and it felt like nobody was taking charge of the situation or the well-being of their customers or staff.

We only spent one night here (wish it could've been longer). We opted for a deluxe room and really enjoyed it. Lovely balcony, bath in the room, beautiful decor... what more could a person want? The service was excellent and the breakfast was delicious. If ever we return to Bordeaux, this will be the place we stay.

Absolutely beautiful hotel with lots of character. Friendly and attentive staff.

Lovely bijoux hotel with unusual but very pleasing features that work well. One of the most comfortable beds ever

The building and room decor were a lot of fun.

Had a very pleasant stay at Zoologie. Beautiful interiors, clean and well allocated. Easy going staff, very helpful communication prior to check in. I required an urgent doctors appointment which was easily arranged. Lovely comfortable rooms!! Breakfast delicious, bar staff had such a brilliant knowledge of the beautiful local wines. Highly recommend.