H15 Palace, a Luxury Collection Hotel, Krakow

The most amazing stay, staff were so friendly and could not do enough for you. Already planning our trip back. Great location, so close to everything but the right distance away from the centre! Loved everything about this hotel 😀

The hotel H15 luxury palace is beautiful and the service is extraordinary. All of the little touches make a difference like the room upgrade. The staff was friendly, warm and still very professional. It was a great pleasure staying there. Highly recommended.

Excellent hotel!!

I will stay here every time I am in Krakow. Incredible hospitality, great food, knowledgeable staff, comfortable everything. I was shocked how great of an experience I could have in a hotel.

Spending the weekend at H15 in Krakow was a fantastic experience. The hotel is located in the very centre of the Old Town, just a minute from the main square. The hotel’s staff were incredibly professional and friendly throughout the entire stay. Breakfast was excellent. I had booked a room without breakfast included and later realised that was a mistake. The room was very spacious, beautifully furnished, and impeccably clean. After a long day of exploring the salt mines or dragon caves in Krakow, enjoying the spa with its two saunas (dry and wet), jacuzzi, and lovely pool was the perfect way to end the day. Thank you, H15! I’m already looking forward to visiting you again!

Location, staff, hotel. All 5 stars.

I recently had an extremely disappointing stay at what was supposed to be a five-star hotel, but felt more like a three-star experience. Upon arrival, the room’s cleanliness was immediately questionable. The bathroom, in particular, was in unacceptable condition with stained bath mats that clearly hadn’t been cleaned properly. The luxurious experience that was advertised was nowhere to be found. The decor and amenities were very basic, far from what I expected from a hotel of this supposed caliber. I reported the poor cleaning service to the front desk, but my complaint was completely ignored; no one took any action to address the issue. Additionally, we waited for over an hour for the promised iron to be brought to our room, only to find out they had forgotten entirely. The rooms themselves were quite small and definitely not worth the steep price. For what they offered, it felt like a complete rip-off. For anyone considering staying here, save yourself the disappointment and money—go to the Marriott instead.

H15 Luxury Palace is one of the best hotels I’ve stayed in - in the world. I say this as someone who travels fairly extensively abroad and in the U.S. We returned here this year after a wonderful stay last year. The hotel itself is beautiful. A flawlessly restored, integrating original elements from the building’s structure (the ceiling beams!) with modern updates. The staff are the friendliest, most helpful hotel staff I’ve encountered in Poland. The buffet breakfast combines Polish classics with fare from around the world. I cannot emphasize enough what a wonderful hotel this is.

Amazing hotel. 5 star all the way & amazing interior design throughout.

Excellent customer service. Beautiful spa facilities. Very accommodating for disabled. We are coming back! They are number 1!!