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9.6 / 10 Guest Rating

H15 Palace, a Luxury Collection Hotel, Krakow

ul. Sw. Jana 15, Kraków, 31-017, Kraków, PL

H15 Palace, a Luxury Collection Hotel, Krakow - main view

About the Property

Escape to a sanctuary of luxury at Hotel H15 Luxury Palace - Destigo Hotels, perfectly nestled in the heart of Kraków.

Spa Indulgence
Pamper yourself with a visit to our exceptional spa, featuring a selection of rejuvenating massages, body treatments, and facials, ensuring serenity and relaxation during your stay.

Recreational Amenities
Take advantage of our comprehensive recreational facilities, including a heated indoor pool, invigorating sauna, and a modern fitness center designed to keep you energized.

Gourmet Dining
Savor delightful culinary experiences at our on-site restaurant or unwind at the bar/lounge with a crafted cocktail. Don't miss our made-to-order breakfast served daily, adding a delicious start to your day.

Immerse yourself in unparalleled comfort and luxury. Book your stay today at Hotel H15 Luxury Palace for an unforgettable experience!

Facilities & Amenities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 7:00 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

Available Rooms

Classic Room, 2 Twin Beds - Photo 1
Classic Room, 2 Twin Beds - Photo 2
1/2

Classic Room, 2 Twin Beds

2 Twin BedsIndividually decorated roomInternet - Free WiFi Entertainment - 49-inch Smart TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Free long-distance calls, safe, and iron/ironing board; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbsNon-Smoking

Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Classic, Guest room, 2 Twin

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$584.75

$467.8

Includes taxes & fees

Classic, Guest room, 2 Twin

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$705.46

$564.37

Includes taxes & fees
Junior Suite, 1 King Bed - Photo 1
Junior Suite, 1 King Bed - Photo 2
Junior Suite, 1 King Bed - Photo 3
Junior Suite, 1 King Bed - Photo 4
Junior Suite, 1 King Bed - Photo 5
Junior Suite, 1 King Bed - Photo 6
Junior Suite, 1 King Bed - Photo 7
1/7

Junior Suite, 1 King Bed

1 King BedIndividually decorated roomInternet - Free WiFi Entertainment - 49-inch Smart TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Free long-distance calls, safe, and iron/ironing board; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbsNon-Smoking

Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Junior Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$848.82

$679.06

Includes taxes & fees

Junior Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$969.54

$775.63

Includes taxes & fees

Guest Reviews

9.6
Exceptional125 verified reviews
AI Summary

Guests highly rate the clean and beautiful hotel and frequently praise the outstanding service from employees.

Categories

Cleanliness9.6
Service9.9
Location9.7
Room Quality8.9
Amenities9.4
Value for Money9.4
Food and Beverage9.9
Overall Experience10.0

Select topics to read reviews

S
Samer
Verified booking
partner
Standard Room
Stayed in Sep 4, 2024

"Exceptional"

10.0

Great place

Helpful?
J
Jinka
Verified booking
family
Standard Room
Stayed in Sep 3, 2024

"Exceptional"

10.0

Great location.

Helpful?
D
Dale
Verified booking
Standard Room
Stayed in Sep 1, 2024

"Exceptional"

10.0

Really amazing hotel. It's beautiful, quiet, great food and excellent service. The staff are very friendly and helpful. The only issue we had was the wifi (not secure and sometimes spotty), which also didn't connect with the tv. So, we couldn't watch anything on the tv. The Michelin reviewed restaurant was amazing!

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Aug 30, 2024

"Good"

6.0

The staff attitudes are not what you would be expecting at the five-star hotel (especially in the restaurant/bar). Cleanliness - dusty lamps, dirty windows... where is the housekeeping manager??? Is it too overwhelming to keep the highest standards? There are other five-star hotels to explore in this beautiful city of Cracow...

Helpful?
M
marco
Verified booking
Standard Room
Stayed in Aug 30, 2024

"Exceptional"

10.0

Property location is very good cleanness outstanding but what really makes the difference is the people that works there from the moment you walk in to the sadly moment you leave they go way bruto help you in your needs a big shout out to David in the front to Johana that makes the morning breakfast very special

Helpful?
K
Kelsey
Verified booking
Standard Room
Stayed in Aug 19, 2024

"Absolutely wonderful!!"

10.0

Everything about this hotel was excellent. The staff were all so friendly and helpful- everyone offered great suggestions for dining and activities. They helped us organize take away breakfast boxes for early day trips that were so delicious and filled with amazing pastries, sandwiches and fruit and had hot lattes ready for us when we had to leave by 6am! we really appreciated it!! The rooms were comfortable and lovely. The lobby is stunning and the pool and spa area were great! We used the gym and steam rooms and jacuzzi all very nice. The location is perfect- just a couple blocks away from the old town square but removed just enough that the block is not crawling with tourists. Would definitely stay here again and recommend it to anyone visiting Krakow!

Helpful?
E
Eamonn
Verified booking
Standard Room
Stayed in Aug 19, 2024

"Great hotel, great location "

8.0

Very enjoyable stay….. staff are very friendly, helpful and respectful ( with one exception) Very good breakfast. Our only problem was with the air conditioning which didn’t work well.

Helpful?
K
Kelly
Verified booking
Standard Room
Stayed in Aug 18, 2024

"Exceptional"

10.0

Na

Helpful?
R
Ryan
Verified booking
family
Standard Room
Stayed in Aug 18, 2024

"Exceptional"

10.0

The staff couldn’t help enough

Helpful?
J
Jonathan
Verified booking
partner
Standard Room
Stayed in Aug 15, 2024

"Exceptional"

10.0

The property was clean, well run and a pleasure to stay. We would highly recommend. Also, they have a fantastic breakfast.

Helpful?
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