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9.6 / 10 Guest Rating

H15 Palace, a Luxury Collection Hotel, Krakow

ul. Sw. Jana 15, Kraków, 31-017, Kraków, PL

H15 Palace, a Luxury Collection Hotel, Krakow - main view

About the Property

Escape to a sanctuary of luxury at Hotel H15 Luxury Palace - Destigo Hotels, perfectly nestled in the heart of Kraków.

Spa Indulgence
Pamper yourself with a visit to our exceptional spa, featuring a selection of rejuvenating massages, body treatments, and facials, ensuring serenity and relaxation during your stay.

Recreational Amenities
Take advantage of our comprehensive recreational facilities, including a heated indoor pool, invigorating sauna, and a modern fitness center designed to keep you energized.

Gourmet Dining
Savor delightful culinary experiences at our on-site restaurant or unwind at the bar/lounge with a crafted cocktail. Don't miss our made-to-order breakfast served daily, adding a delicious start to your day.

Immerse yourself in unparalleled comfort and luxury. Book your stay today at Hotel H15 Luxury Palace for an unforgettable experience!

Facilities & Amenities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 7:00 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

Available Rooms

Classic Room, 2 Twin Beds - Photo 1
Classic Room, 2 Twin Beds - Photo 2
1/2

Classic Room, 2 Twin Beds

2 Twin BedsIndividually decorated roomInternet - Free WiFi Entertainment - 49-inch Smart TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Free long-distance calls, safe, and iron/ironing board; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbsNon-Smoking

Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Classic, Guest room, 2 Twin

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$584.75

$467.8

Includes taxes & fees

Classic, Guest room, 2 Twin

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$705.46

$564.37

Includes taxes & fees
Junior Suite, 1 King Bed - Photo 1
Junior Suite, 1 King Bed - Photo 2
Junior Suite, 1 King Bed - Photo 3
Junior Suite, 1 King Bed - Photo 4
Junior Suite, 1 King Bed - Photo 5
Junior Suite, 1 King Bed - Photo 6
Junior Suite, 1 King Bed - Photo 7
1/7

Junior Suite, 1 King Bed

1 King BedIndividually decorated roomInternet - Free WiFi Entertainment - 49-inch Smart TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Free long-distance calls, safe, and iron/ironing board; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbsNon-Smoking

Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Junior Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$848.82

$679.06

Includes taxes & fees

Junior Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$969.54

$775.63

Includes taxes & fees

Guest Reviews

9.6
Exceptional125 verified reviews
AI Summary

Guests highly rate the clean and beautiful hotel and frequently praise the outstanding service from employees.

Categories

Cleanliness9.6
Service9.9
Location9.7
Room Quality8.9
Amenities9.4
Value for Money9.4
Food and Beverage9.9
Overall Experience10.0

Select topics to read reviews

J
Jing
Verified booking
Standard Room
Stayed in Dec 15, 2024

"Good"

6.0

The reasons for giving a three-star rating are as follows: 1. There was an insect on the floor of the room. 2. The towels provided were torn. 3. The weight scale didn’t work because the batteries had run out. Unbelievable a 5 star hotel would make such a cheap mistake! Apart from that the room was comfy and quiet, walking distance to the old town.

Helpful?
I
Isabelle
Verified booking
Standard Room
Stayed in Dec 1, 2024

"Excellent"

8.0

Lovely hotel in the heart of the old town. My room was large and comfortable.

Helpful?
A
Ash
Verified booking
Standard Room
Stayed in Nov 23, 2024

"Exceptional"

10.0

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality

Helpful?
C
Chris
Verified booking
family
Standard Room
Stayed in Nov 22, 2024

"Exceptional"

10.0

An amazing hotel. Expect a very nicely decorated room, clean, well looked after. The staff are very polite and helpful. A great hotel and yes I would come back.

Helpful?
A
Anna
Verified booking
family
Standard Room
Stayed in Nov 20, 2024

"Exceptional"

10.0

The staff was very accommodating!

Helpful?
S
Sarah
Verified booking
Standard Room
Stayed in Nov 17, 2024

"Lovely hotel! "

10.0

The hotel was beautiful and in a great location. The team were very helpful and welcoming. The whole hotel was spotlessly clean, quiet and well cared for. The only elements that could be improved were the bed was VERY firm and the pillows were not comfortable. The breakfast tea was not replenished in the room and the towels were quite rough. All personal preference and didn’t massively impact our overall stay but for a 5 star hotel you would expect these things.

Helpful?
N
Neil
Verified booking
Standard Room
Stayed in Nov 1, 2024

"Krakow sightseeing trip "

10.0

The hotel was a fabulous find converted from a palace with lots of history. The conversion is modern and sympathetic at the same time. Its location in Krakow old town is superb and convenient for sightseeing, close to all restaurants and bars.

Helpful?
O
Osian
Verified booking
family
Standard Room
Stayed in Oct 31, 2024

"Exceptional"

10.0

Fantastic Hotel. Luxurious, great location, wonderful breakfast and excellent staff. Do not hesitate to stay here if you're visiting Krakow.

Helpful?
M
Mark
Verified booking
family
Standard Room
Stayed in Oct 28, 2024

"Exceptional"

10.0

Probably the best hotel I have ever stayed in. Luxurious and very quiet. Quick walk to main train station and also the main square. Would love to go back!

Helpful?
C
Christopher
Verified booking
partner
Standard Room
Stayed in Oct 25, 2024

"Exceptional"

10.0

The best hotel. Loved it. Service wa insanely good.

Helpful?
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