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9.6 / 10 Guest Rating

H15 Palace, a Luxury Collection Hotel, Krakow

ul. Sw. Jana 15, Kraków, 31-017, Kraków, PL

H15 Palace, a Luxury Collection Hotel, Krakow - main view

About the Property

Escape to a sanctuary of luxury at Hotel H15 Luxury Palace - Destigo Hotels, perfectly nestled in the heart of Kraków.

Spa Indulgence
Pamper yourself with a visit to our exceptional spa, featuring a selection of rejuvenating massages, body treatments, and facials, ensuring serenity and relaxation during your stay.

Recreational Amenities
Take advantage of our comprehensive recreational facilities, including a heated indoor pool, invigorating sauna, and a modern fitness center designed to keep you energized.

Gourmet Dining
Savor delightful culinary experiences at our on-site restaurant or unwind at the bar/lounge with a crafted cocktail. Don't miss our made-to-order breakfast served daily, adding a delicious start to your day.

Immerse yourself in unparalleled comfort and luxury. Book your stay today at Hotel H15 Luxury Palace for an unforgettable experience!

Facilities & Amenities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 7:00 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

Available Rooms

Classic Room, 2 Twin Beds - Photo 1
Classic Room, 2 Twin Beds - Photo 2
1/2

Classic Room, 2 Twin Beds

2 Twin BedsIndividually decorated roomInternet - Free WiFi Entertainment - 49-inch Smart TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Free long-distance calls, safe, and iron/ironing board; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbsNon-Smoking

Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Classic, Guest room, 2 Twin

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$584.75

$467.8

Includes taxes & fees

Classic, Guest room, 2 Twin

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$705.46

$564.37

Includes taxes & fees
Junior Suite, 1 King Bed - Photo 1
Junior Suite, 1 King Bed - Photo 2
Junior Suite, 1 King Bed - Photo 3
Junior Suite, 1 King Bed - Photo 4
Junior Suite, 1 King Bed - Photo 5
Junior Suite, 1 King Bed - Photo 6
Junior Suite, 1 King Bed - Photo 7
1/7

Junior Suite, 1 King Bed

1 King BedIndividually decorated roomInternet - Free WiFi Entertainment - 49-inch Smart TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free bottled waterSleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Free long-distance calls, safe, and iron/ironing board; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbsNon-Smoking

Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Junior Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Room Only
20% OFF$848.82

$679.06

Includes taxes & fees

Junior Suite, 1 King

Free cancellation
Before Jul 3 (2 days)
Breakfast Included
20% OFF$969.54

$775.63

Includes taxes & fees

Guest Reviews

9.6
Exceptional125 verified reviews
AI Summary

Guests highly rate the clean and beautiful hotel and frequently praise the outstanding service from employees.

Categories

Cleanliness9.6
Service9.9
Location9.7
Room Quality8.9
Amenities9.4
Value for Money9.4
Food and Beverage9.9
Overall Experience10.0

Select topics to read reviews

M
michael
Verified booking
partner
Standard Room
Stayed in Feb 3, 2025

"Exceptional"

10.0

So kind and helpful. Room was like being in a palace. Spent our 30th Anniversary here. Super breakfast. Excellent concierge. Welcoming staff went above and beyond! Thank you…..

Helpful?
C
Caroline
Verified booking
Standard Room
Stayed in Feb 2, 2025

"Exceptional"

10.0

Great hotel

Helpful?
A
Andrzej
Verified booking
Standard Room
Stayed in Jan 11, 2025

"Best of the best!!"

10.0

We would go back to the same hotel.

Helpful?
H
Hannah
Verified booking
partner
Standard Room
Stayed in Jan 6, 2025

"Exceptional"

10.0

Excellent hotel. Beautiful interior. Fantastic professional staff. The hotel is situated in a really central area of the Old Town with lots of lovely bars and restaurants on the doorstep. Would definitely stay here again.

Helpful?
A
alastair
Verified booking
Standard Room
Stayed in Jan 1, 2025

"Exceptional"

10.0

Amazing. Staff exceptional

Helpful?
P
peter
Verified booking
partner
Standard Room
Stayed in Dec 29, 2024

"Exceptional"

10.0

What a truly great hotel, the staff were exceptional and could not be more helpful. Wonderful choice on every level, the food was sublime, complements to the chef. Highly recommended, I travel a lot and this is right up there with the best.

Helpful?
M
mark
Verified booking
partner
Standard Room
Stayed in Dec 29, 2024

"Good"

4.0

.

Helpful?
B
Brett
Verified booking
Standard Room
Stayed in Dec 22, 2024

"Excellent"

8.0

Very happy good location highly recommended

Helpful?
J
John
Verified booking
partner
Standard Room
Stayed in Dec 21, 2024

"Exceptional"

10.0

Exemplary service and standards. Ideally placed for all attractions. Good quality breakfast. We would have no hesitation to return.

Helpful?
R
Rita
Verified booking
partner
Standard Room
Stayed in Dec 17, 2024

"Exceptional"

10.0

Absolutely amazing from the moment we checked in! Great service, very attentive, room was amazing & the bath, just the best! Thank you very much. Highly recommend & will return!

Helpful?
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