InTown Suites Extended Stay Birmingham AL - Hoover

Cleap

Staff was very unprofessional. Motel reminded us of some type of halfway house or rehabilitation program. Drugs,drama everywhere. Site pics vs realty is a complete false advertisement. There is some type of illegal operation going on in there. Felt very unsafe and unwelcome.

The pictures online are deceptive. This place is horrible. When I arrived the manager gave me one key and said "take a look at the room amd if you like it we can do the check in" . That was a huge red flag. When I opened the door I was horrified. If I say the room was dated u would be lying. The beds where falling apart, the night stands had 100s of burn marks from.vigarettes. the refrigerator was dented and leaning to one side.

managers

bed springs stabbing

The location n the staff are awesome

The extra fees n taxes

When I arrived I was told that they had no incoming reservations. I opened Expedia and showed my confirmation number and then was told only reservation was for me but they didn’t have a room for me. Almost went the whole Seinfeld episode on taking reservations and holding them. Lol But was a good thing because place was very sketchy. Cars in lot were almost all junkers. I think one even had a bullet hole in passenger door. My son who lives in the area said yeah police presence is there a lot. It had only 3 reviews but they were good reviews and pics of rooms look nice but definitely not a good place to stay.

It’s not a 5 star property but not a bad place at all to stay.