West End Hotel

we've stayed before an will do again...lovely hotel an Fantastic friendly helpful staff ...The surrouding area is lovely Thanks for looking after us

The West End is quiet, clean, comfortable and was perfect for my short stay in Nairn. It's close to the West Beach and within easy walking distance of the town centre and the station. The staff, Andrew & Louise, were lovely - nothing was too much trouble and they were kind and friendly throughout my stay. I can wholeheartedly recommend.

Nice simple room good shower top vfm

Cost

The Check in was fast and easy Louise later served at the Bar as well an couldn't be more friendly and Helpful we will definitely stay again

I have stayed here on several occasions and, as always, it has lovely staff and was clean and comfortable. However two issues made it a less happy experience than i would have liked. Firstly there was an unpleasant smell in the bathroom. Not what you're thinking but oddly, it smelt like cat pee! The other issue was that my TV and remote were not talking to each other so I had no TV access. A member of staff did try to sort it but eventually gave up with the comment "it does this sometimes". I spent an unhappy two hours Googling and eventually sorted it myself. However, given that i specifically mentioned that I wanted to watch F1 qualifying, that I hadn't unpacked at the time when the staff member was in my room, that this was a known issue and that the hotel appeared to not be at full occupancy, why on earth was I not offered an alternative room?

My single room was clean and perfectly equipped. The bed was comfortable and the coffee/tea provided in the room was nice.

Very friendly staff in a very nice clean place just min from a huge beach with lots of walking paths along the shore ...

Wet room the water was soaking carpet .

I came in late at night after hours and at the top of the stairs there was a cleaning closet left open with the light on and cleaning supplies laying out all over the floor. Everyone was clearly already gone and asleep and it was just left like this. Very odd. When I woke up in the morning, these cleaning supplies were still strewn out all over. Because of my late arrival nobody explained the hours of breakfast were only until 9am and since I had arrived so late I slept in to recover. I was really bummed to come down a little after 9 and discover that there was no longer breakfast. I could see there being a strict policy for a time cutoff if you were a large hotel but this was a tiny bed and breakfast. I explained that there was a lack of communication and they didn’t really care. There was no attempt to make it right. Pretty disappointing.