MainStay Suites Durango

The internet was fast. The air conditioning unit made noise. The elevator was broken so had to drag everything upstairs and down. Kind of hard for one of us having painful knee problems. They did phone ahead to let us know about elevator. By then it was too late to book anything else though. Loved the kitchen and large room! Haven't got refund due to elevator yet but was promised 25% discount. They did help us in getting refunded for a different reservation on Friday night due to flood watch in area we were going to have to drive home in, so got that refunded through Expedia but it was because they let Expedia know it was an emergency for us. Very helpful.

The rooms were very large and accommodating. The kitchen was well stocked and had a full size refrigerator.

Clean hotel….Well trained/polite staff….

For the price and an economics day. I gave a 10 out of 10. Great customer service. Great comfort. Nice breakfast. The property is in good condition. Their kitchenettes.

Very nice and clean hotel. Breakfast was hot and good variety. I had to ask for additional towels, as our shower door apparently didn't seal all the way when my husband was taking his shower and we ended up with a wet floor and used the bath towels to mop up the water. When I went down to inquire about additional towels, they immediately wanted to know if we wanted another room. No, I said, just a couple of extra towels. We left for the day and up on our return, their maintenance guy was just leaving our room and had put new seals around the door! I was thoroughly impressed.

Staff were fantastic and friendly! Lobby area was welcoming. Kitchen was well equipped.

Location was not great, and there is only one elevator which made bringing stuff in and out a little more challenging. Not enough handicapped parking was another issue.

Vraiment super hôtel propre et personnel attentionné

Pretty good hotel to stay near Durango. Not pretentious, but far less expensive than downtown hotels. Just within 10 min drive from the downtown. If you want to save some bucks but be near the historic downtown, this is the place to stay. Also, the hotel is off 550 highway and very quiet. The only downside is very limited breakfast. That's why I only gave 4/5 stars for my review

The pool was filthy. The water was green, so swimming was not an option. The room was clean and comfortable. Breakfast had a moderate number of choices. The kitchenette gave us the opportunity to make our own meals