Element by Marriott Knoxville West

Room was spacious.

First, mixup on name check in problem. Second initial room was not what we selected and we had to change to another room, not fun. Thirdly, the evening wine / cheese service was a joke. Fourth, the breakfast service was a train wreck, for staff. Too many guests, not enough staff refilling food. Chef for egg bar needed help and it was painful to see her struggling. She was overwhelmed. A number system wood assist guests and chef regarding who ordered what and help everyone! During morning rush, hire extra people. After, speaking to other guests, it was obvious Element will probably loose clients, especially corporate travelers who didn’t receive their ordered food or service as needed. Overall, morning chaos, having to ask numerous times for more coffee, yogurt, etc. Guests just want to eat and start their day’s journey or busy business activities. Overall, we will not be using this site again.

Very clean, modern and comfortable room. Enjoyed my stay and greatly appreciated the 12:00 noon checkout time vs other hotels that are typically earlier.

The kitchen only had one fork in the cabinet, but plenty of knives and spoons. The shower floor is very slick and slippery so you must be careful when you use it.

The hotel was clean and neat Michael at the reception was really nice and professional and super accommodating Nice breakfast and staff was on top of everything .

We stayed here with 3 teenagers and 2 dogs on our way home from visiting family and it was perfect!

We really enjoyed our stay! The rooms were clean and well equipped and the staff was very friendly and helpful. We would definitely stay here again!