Hakuba Gondola Apartments

The location across from the Gondola was brilliant. The rooms were clean and beds and linen comfortable. The staff were friendly and helpful. The gas fire was warm, the floors were heated and the bathrooms offered body wash, shampoo and conditioner.

A few minor issues to be mindful of, Apt 2 is ground floor with an apartment directly above and the noise did transfer a bit, the heavy footsteps some guests above would take. The management dealt with our concerns swiftly and all worked out. Just a suggestion for the kitchen, helpful items could be a glass measuring jug for the microwave, a few mixing bowls, more tea towels, and a stick vacuum and a mop and bucket. Appreciated the pepper (we bought the salt) and the olive oil. Even a small welcome pack of groceries could be a good touch, eggs, milk, bread, butter.

Clean and warm and right on the slopes.

Key pick up instructions were texted to me at time of check in. My info from Booking.com said I would get an email a week prior to check in so there was a little confusion regarding check in.

Walking distance to the Gondola and also walking distance to many restaurants and cafes.

Rooms were good size, proximity to Happo Gondola excellent. Staff were good to deal with on queries and responsive. Nice to have a shopping run at start of the trip - appreciated.

Unfortunate that despite having a shuttle service, there is no service for the one train of the day into Hakuba as outside of scheduled hours. Does need a little more maintenance - mostly small things like blocked sink, light fittings adrift - but staff did respond to these in a timely fashion. Heating very difficult to control (very long lag in making adjustments. Probably felt that it was not quite at the standard expected for the price charged.