Holiday Inn Express & Suites - Rock Hill by IHG

Very clean

N/A

We’ve stayed here before and didn’t have a problem. But this time two days in a row the Breakfast worker left much to be desired. The first morning came down right at 7am when they opened for service and no coffee cups…walk in for breakfast and the food was already running out…ok there’s a few people eating. I’m thinking she will just go back and get some more food. Nope didn’t have any ready. Had to wait. I’m sure they know how many people are staying so they can prepare. I guess she missed the memo. The next morning same thing 7am right when they open and no coffee cups. 2 days in a row would probably show they don’t care…walk in they have food but no juice. How do you not have one of the only drinks you offer not stocked?

Es muy comodo

More options at breakfast. Clean rooms more often, i arrived Sunday and left Wednesday and my room was not cleaned any day

Final price at Holiday Inn did not match Booking.com at checkout.

The room was very clean and the front desk person was super nice.

The hotel is right next to I-77 so there can be louder noises from traffic at times.

I don’t normally leave negative reviews but this place is sub par. I travel for work several times a month and have stayed in many hotels across the country. My work booked a room block here which is why I gave it a try, but I will not stay here again. My check in was smooth enough but that was not the case with several of my colleagues. One booked well in advance and ended up not getting a room; another had their room given to someone else and waited 45 minutes at 9:30 at night to get a room; and others had other issues with check in and getting a room in a reasonable amount of time. On my way to my room, I was disconcerted when both the elevator and the hallway were at least 80 degrees or more and very humid. It gave me cause for concern about the air in my room. Thankfully, despite being warm when I walked in, my room cooled down well enough, however, it smelled terribly like feet and were it not for my colleagues issues with obtaining a room, I would have asked to be moved. Cranking down the air helped with the smell, thank goodness. I did hear from several of my colleagues that they had issues with their air conditioners. Be warned, there is no coffee in the room and no cups to even microwave hot water. There is a coffee machine in the lobby but it is terrible coffee and staff does not keep the cream and sugar stocked, which is unacceptable. The bed was comfortable and clean, thank goodness, but the shower was not as clean and had some weird stains. Lastly, while I did not consume any breakfast, one of the mornings there was a very disconcerted guest berating staff about moldy bread that had been set out on the buffet, which seemed to track with the rest of the numerous issues. Additionally, while the fitness room was clean and well equipped, the water dispenser was not working, which was disappointing and inconvenient. This hotel needs a major overhaul in management and staffing as well as some serious maintenance. There are plenty of other hotels in the area, do NOT stay here.

We picked this hotel because it had nice reviews, and stopped here on a long drive so we’re exhausted and by the time I got around to showering I noticed the whole bathroom was absolutely disgusting. Moldy shower curtain, hair on the water valve, and mold on the bathtub. I showered briefly, but could not bring myself to put my daughter in that tub.