Ivy By The Sea

Excellent location right on sea front by harbour. Lovely suite, mattress super comfortable. Cosy room once we got to grips with heater! Staff welcoming and very helpful!

Check in is a one hour window but it was out of season!

Staff very friendly and helpful

I wouldn't describe the hotel as boutique

Sea front location ,good facilities and service ,clean and cozy

The location was great, the rooms were spacious

We paid £125 , this included breakfast, when we arrived we were told the chef wasn’t there so no breakfast was available, we were offered breakfast at a cafe that was quite a distance to walk, having just had an operation I couldn’t walk that far, so declined the offer. We asked for a complimentary drink instead but was told no by young staff, we asked to see the manager but whoever it was couldn’t be bothered to talk to us. Really disappointed in the handling of this, quite honestly we weren’t that upset about the breakfast it’s one of those things but they blamed it on booking.com because they don’t charge extra for said breakfast ? Anyway the manager should have come to speak to us just out of courtesy and not send young staff to do the dirty work .

Great location

Was advertised through booking.com as breakfast included. But didn’t get breakfast. Not good enough

We loved every bit about the stay . The suite we had was outstanding and the staff were amazing x Carnt wait to return x

Everything was perfect

We were told they don’t start to serve breakfast until after 10am because staff don’t start work until 10am - we were also told we need to check out at 10am snd we could just leave our bags on the floor . Waiting until at least 10:30am to be served a breakfast is ludicrous, I have never stayed anywhere where breakfast is offered at such a late time. Beyond belief to be honest

No staff over the age of 19. It was like a badly run youth Hostel. Carpets filthy, WiFi hideous with the Router in the bedroom flashing and lighting the room up all night like Las Vegas, we had to put a towel over it. Room freezing, very lumpy cheap mattress. Felt like crying after all that it boasts on Booking.com. I fell for it !!!

The location.

We were late arriving as we were travelling 250miles by car. We contacted The Ivy before at 2.46pm to inform them we would be late but definitely there by 6pm at the latest. The Ivy said we would not be able to stay there for the first night of our 2 night stay as we had to absolutely be checked in by 4pm as nobody is on site after 4pm. The bar and minimal seating area are all closed at 4pm so are not evening facilities. Check out is between 8am and 10am yet breakfast is only served after 10am when staff start to arrive back on site! We finally got breakfast at 10.15am when staff started vacuuming in view of where we were eating. We pre-paid for our room and the Ivy has refused to reimburse us for the first night. Our understanding of the Consumer Rights Act 2015 is that if a UK hotel refuses you entry to a pre-paid room upon late arrival it is likely to be in breach of contract under the Act and as such we are entitled to a refund and potential compensation. When I booked the Ivy under Booking.com I did so under an hotel search but with no evening facilities or normal breakfast times before 10am we felt we were in a B&B where the conveience was all in favour of the operator and definitely not the customer.