Paragon 700 Boutique Hotel & SPA

The waiters and barman and other staff, other than management were very good and helpful. The hotel is beautiful.

The room we booked was not available when we arrived. They tried to put us into a much smaller room (15m2 vs 30m2 (which we had booked)) without explanation. The description of the room we booked said that the room had a walk in shower with a view of the garden and pool and the room we were put into was in the parking lot with the bathroom inside a cupboard and we were paying 700 euros per night. We objected and the response was some unjustified nonsense about the room being the same category that we booked. The room description and size was very far from the one we booked so it makes no sense that it could be the same category. We were moved into a higher category room for the 1st night of our 3 night stay but they tried to move us again on the 2nd night into a different room, again not the one we booked but a smaller one. We insisted on being moved to the room we booked but were told it was not available and we were then charged an extra 80 euros per night to stay in the higher category room. The manager on duty was very rude and got upset when we reported the matter to Booking.com. Sadly, as beautiful as the hotel is and as beautiful as Puglia is, it seems that they are very willing to deceive tourists with room pictures and descriptions when bookings are made and then provide something very different when you arrive. Travellers must be very careful about this when booking this hotel.

Beautiful place!!! Didn’t get free upgrade unfortunately had to pay

The hotel was lovely - the pool a great place to enjoy - the food outstanding

Bathroom facilities a little lacking and pool staff a little inattentive to get a drink - checkin procedure very slow

Everything! A stylish art hotel with such character and history

Nothing!

Hotel location was excellent. Staff were very friendly and accommodating.

Beds were too hard and the room needed more light.

A spectacular property! Beautiful accommodations, good food and extremely nice staff! All around a fabulous stay!

A wonderful property in an old Palazzo. Very nicely decorated. Friendly staff. However, they did not explain well enough, how the spa are and that we need a three hour notice before we can use it and that the steam room in the room was not working, a room was quite small for a hotel of the stature