Holiday Inn Express & Suites - Harrisburg S - Mechanicsburg by IHG

Room was clean and comfortable. No noise. I would definitely stay again.

Very friendly and quiet place to stay

We’re always happy when we stay there. It’s always clean and the staff is friendly.

Very clean interior. Little touches like good smelling toiletries and our own coffee maker add up. The mini fridge had a freezer which was very helpful to freeze our ice packs. Loved that coffee was available 24hours in the lobby. The indoor pool was just the right size and kept very clean.

Customer service is great

We echo the review from Katarays — we had almost the exact same experience. We booked weeks in advance and, as IHG loyalty members, expected to receive the suite listed on our confirmation email. Instead, when we arrived, we were placed in a handicap-accessible room — which we did not request and do not need. Taking a room away from someone who might truly need it is not something we believe in. When we asked for the suite we booked, we were told there were none available. When we asked how this could happen, the front desk offered no accountability, blamed the IHG booking system, and told us to call customer service. Later, we confirmed that the hotel itself had given away our suite — meaning we were lied to. Had we been told the truth, we would have requested a refund and stayed elsewhere. Instead, we were deceived and charged for a room we did not book. When we called back to speak with the manager, we were first told they would be in Thursday, then Monday — and no manager has ever called us. At this point, we are not even sure this hotel has a manager… or the suites they advertise. This experience was unprofessional, dishonest, and completely mishandled. We will not be giving our business to this hotel or IHG in the future.

Clean, quiet

Great!!!!!

Room was clean, bed was comfortable.