SPRINGS VILLAGE HAKONE Glamping Resort

場所

部屋のベッド数が泊まる人数より少なかった。

温泉が気持ちよかった。最高

もう少し清潔ならなお良かった。

I liked the seclusion and area

Ive stayed at springs village tanzawa in the villas a couple times and really loved the facilities. Although in hakone the cottage feel was nice it just didn't seem as well maintained and the amenities outside were pretty sad to be honest. All the furniture was badly damaged around the fireplace area to the point of it being unusable and the bbq area was not much better. I guess my experience at the Tanzawa location was great but coming to Hakone location was a huge leap down. We still made the best of it but a little more love in Hakone would been appreciated. That all said we still love Springs village resorts and will always remember the kindness and great efforts the staff made when our dogs got infested with ticks. For that we will always be great full and will continue to show our support.

ロケーション

担当の方が清潔感がなく、アプリを経由して何度も連絡しても電話に出られず、メールも簡潔な返答ばかりで不安がある状態で当日を迎えました

The location was beautiful and if you have a car, easily accessible. Delicious food options in the vicinity (if you drive). The main living room is spacious with a nice table to sit and eat around.

Lots of spiders and cockroaches. The outside space would’ve been nice except the chairs were broken so couldn’t be used, and no tools or firestarters provided to light the fire outside that we could find. An insane amount of bugs inside including in the onsen room and it didn’t feel too clean so none of us were comfortable to use it We also were woken up to repeat visits from two men who wouldn’t explain why they kept calling- not sure if they were neighbours or the landlord, but it was unnerving to keep having men turn up with no explanation. A confusing stay.

お湯が冷えてて足し湯もできない。 部屋も汚い。

Check-in process was easy using the iPad. Door to the unit is also via keypad code so there's no worry about losing keys. There is a very friendly foreman on-site to help with any check-in queries. He was also available to instantly fix a leaky tap in the unit. The unit was very clean, modern and gave a very unique log cabin vibe which was pleasant. The bed was very comfy and the unit was well-equipped with camping chairs, cooking utensils, fridge etc. The toilet was also very clean and spacious. Plenty of sofa room to lounge around or place your luggage on. The location is pretty great as it is near the bus stop and is surrounded by several restaurants, shops and a supermarket.

The check-in kiosk is actually located on the right side of the property lot so it took me a while to locate it initially as I was looking around the left side of the lot. The ground is also not concreted or paved but just lined with stones and pebbles which did not make in conducive to wheel our luggage nor appropriate for individuals on a wheelchair. We had to carry our luggage up to the unit which included a short flight of stairs.

Good amount of space so suits larger groups. Nice view and aspect. Convenient location (but would need a car). Remote check in and check out worked well. Kitchen facilities were good.

No rain protection over the door. Futon quilt was stained and no covers provided for pillow or futon in one apartment. Bath plug was stuck so couldn’t drain the bath.