Mercure Kyoto Station

3rd bed (Sofa Bed) was VERY uncomfortable. Mattress topper would fix the problem

Our family had a very bad experience at Mercure Kyoto Station. We were traveling with children, and the behaviour of the staff was extremely rude and unprofessional. Even though our booking was already confirmed, we were overcharged. On top of that, gifts were being given to other children, but when our kids approached, the staff spoke to them very rudely and drove them away. This was upsetting and humiliating for us as parents. This is not the kind of service we expected from such a hotel. The lack of courtesy and respect, especially toward children, left us with a very poor impression.

Very clean, nice size room, comfortable bed. Amazing breakfast.

Duży, wygodny pokój. Blisko dworca.

房间很宽敞，非常整洁，枕头比较舒服，早餐很不错

如果增加日式早餐就更好了

Perfetto anche nei dettagli. Ineccepibile.

Nulla.

Room was decent but very small especially for 3 people.

Property wasn’t in an ideal location, Breakfast was mediocre and poor lighting in the room.

Our family (2 adults and 2 children, ages 12 & 15) recently stayed at Mercure Kyoto Station during our 12-day "Japan Family Adventure". The hotel's location is excellent, being within easy walking distance of both a laundry/convenience store and the main Kyoto Station, which made our daily travels very efficient and also not forget the luggage forwarding service. The Service: The check-in experience was lovely. Matthew (who is from the USA) and a Japanese staff member whose name starts with 'C' were incredibly helpful. They assisted us in booking an extra night when we realized we had mistakenly only booked for two nights instead of three, and they even helped me retrieve my Accor membership number. Matthew continued to be a great help throughout our stay, assisting us with luggage forwarding (Takkyubin) and providing umbrellas when needed. The Rooms: We requested and were provided with two interconnected rooms. One was a twin room, which was spacious and well-appointed. The second room had a queen bed but was designed more like an accessible room for a wheelchair user, which made it feel a bit different from the other. Dining: Breakfast: The breakfast was wonderful with a very large spread. A special kudos goes to the dining staff, who were always smiling and ready to assist our family. Room Service/Amenities: One minor disappointment was when we needed a plate and spoon. We were told the restaurant was a separate entity, and I had to personally go down to the restaurant to collect them myself. Overall Experience: Despite the small inconvenience regarding the restaurant, the helpfulness of the staff and the spaciousness of the twin room made this a great base for our time in Kyoto. The ease of forwarding our large bags from Tokyo to this hotel was a major plus for our family trip!