Sheraton Belitung Resort

We stayed for three nights at Sheraton Belitung. We enjoyed the private beach, the food and the warm hospitality of the staff. The staff are very responsive to our requests.

The beds and pillows are too soft for us!

Extrem freundliches Personal, sehr zuvorkommend und aufmerksam Tolles Frühstück

Die Außenanlagen könnten etwas besser gepflegt werden

I am torn recommending this resort as the beach, nature and pool was amazing, but the hotel itself definitely has some upgrades needed. For the price point it does what it needs to do, but could be so much better. This could be an absolutely incredible resort, but is missing the mark at the moment. With increased tourism coming from Singapore, they are going to need to up their game. I didn’t see a general manager around the property at all while I was here. Came for 4 days on the 6am scoot flight from Singapore, Wednesday to Sunday. Got a Grab from the airport which was easy and around 35 mins. Given the number of people on that flight going to the Sheraton, it would make sense for them to have a shuttle bus. If you show your scoot ticket you get free breakfast that day. Beach and nature are absolutely amazing and the major draw for the resort. Clear water and super white sand. Only 4 sets of beach loungers so you have to get early (before 7am) if you want to sit by the beach and not on the sand. Pool is lovely, nice and big. Not enough umbrellas around the pool and it is hard to find shade in the afternoon. The boat trip with blue mind was great. Half day was perfect, don’t think you need any more. They are located next to the restaurant so very easy for pick up and drop off. Can be arranged via WhatsApp. The islands we went to were incredible. I was surprised that the boats put their anchors into the coral and saw the guides standing in the coral. It will not remain a biosphere for very long with the way the boat trips are being handled and how busy some of the spots are. We also saw dolphins which was amazing but another tour group was circling them with their boat and chasing them down. The government of the island is going to need to put restrictions in place to protect it. Food- not bad, was only here for 4 days but after that you would get bored. Only one restaurant for food and drinks so it gets a little repetitive. I saw people getting Grab food delivery. Pizza was really bad, but Indonesian food was done well. Good mocktails. Friday and Saturday night they do a fresh grilled seafood menu which was great! Really delicious and well cooked. Staff are enthusiastic, very friendly and kind but service is very slow, orders got mixed up or forgotten. English is tricky for a few of them. I saw the same staff trying to do service in the restaurant, on the beach, around the pool and for room service. There is one guy who I think runs the restaurant who is very good, but that is a lot to cover for one person. Rooms - super large and clean. Comfy beds. I had a garden room at the back of the hotel (room 2123) for $130 a night, but could hear the generator going non stop which is pretty noisy. Zero sound proofing so could hear people coming and going, my neighbours having a shower, and chatting with their children at 6am. Next time I would book one of the two beachfront villas with private pools as would be a lot quieter. The rooms had these lovely Outdoor bathtubs but they can’t be used as there is no privacy. Given the hotel is within a unesco biosphere area, I was surprised at the level of rubbish on the beach, and the use of plastic water bottles in the rooms. The beach could be cleaned up very easily by the hotel. Music in the restaurant was top 40 and didn’t really match the vibe of the resort. Spa - had a nice massage, nothing to write home about but was fine. Overall, I had a lovely solo couple of days but definitely a few things that could be upgraded.

値段はそこまで高くない。が、天気が良くないとすることがない。

空調が壊れている。何度連絡しても、直すと言ってなおらない。ホテルとしては致命的。