Green Marmot Capsule Hotel Zürich

The AC was set to 29! (TWENTY NINE) degrees so it was hot as hell and quite unbearable

The location was fantastic and good value for money in Switzerland. The staff were friendly and accommodating.

It’s more of a hostel bed than a capsules as there’s only a curtain devider.

hôtel en centre ville

comme j'ai dépassé l'heure d’arrivée ils faudrait qu'ils envoient toutes les infos sur le téléphone comme le code de la porte d’accès et n de la chambre et ne pas être obliges de les appeler et envoyer la copie de pièce d’identité

Overall, the hostel was clean, well maintained, and in a great location. My first room had an unpleasant smell, mainly due to some guests’ shoes, which made the space feel a bit stuffy. I also had an uncomfortable encounter with another guest. A man stopped walking just to stare at me in the dark whilst the lights were off at night, which made me feel uneasy. I tried to avoid him by going to the balcony, but unfortunately he was staying near my bed. When I returned, he got up and appeared to peep into my capsule. When I confronted him, he didn’t respond. I immediately reported the situation to the hostel staff. I want to emphasize that this was not the hostel’s fault. What impressed me was how quickly and professionally the staff handled the situation. They responded right away and moved me to another room. The new room didn’t have the odor issue, and I was able to sleep much better. The housekeeping ladies were also incredibly friendly. Despite the issues I experienced, I appreciate how seriously the hostel took my concerns and how quickly they acted. I’m sharing this for awareness, and I thank the team for their prompt response and good customer service.

One suggestion for improvement would be adding air conditioning or at least more fans, as the rooms can get quite hot during the summer months.