Comfort Inn & Suites Olive Branch Old Towne

The hidden location.

Stained furniture in room.

Location and rooms are very comfortable

Every time I pre-register and pay online there's a slight to med delay were a phone call needs to be made , but the key was already played aside with my name and room number on it..

The location

I would not come back to this hotel again.they ran out of towels, we had to keep begging for towels they did not come and clean our room. We didn't have an ironing board, and the TV worked when it wanted to. The front desk staff was not professional at all, and they didn't keep the breakfast area clean

Visiting from Florida. Breakfast came in handy.

Not enough towels to accompany stay:

Great location

Stains on the carpet, hole in the wall

The location was decent and convenient for getting around the area. The complimentary breakfast was satisfactory, and the waffles were a nice option each morning.

Unfortunately, my stay at this hotel was extremely disappointing. From the moment I arrived until the time I checked out, there were numerous issues that negatively impacted my experience. The staff was very rude and often unavailable when assistance was needed. There was rarely anyone at the front desk, and when I needed help, I had difficulty reaching someone. I called the front desk from my room five times before anyone answered. When I finally spoke with a staff member, I explained the concerns I was having with the room. He informed me that he would come by at 7:00 a.m. the following morning to inspect the room and address the issues I had reported. Unfortunately, I never heard from him again. No one followed up, and there was absolutely no communication regarding my concerns. Upon entering the room, there was only one set of towels provided, despite my children and I being guests in the room. When we went to shower, we discovered unknown hair in the shower, which immediately raised concerns about cleanliness. To make matters worse, there appeared to be old blood stains on the bed sheets. This was both disturbing and unacceptable. The room had several maintenance issues as well. The bathroom sink was clogged and would not drain properly. Only one electrical outlet seemed to function in the bathroom. The bathroom light switch had been damaged, and one side appeared to have been cut or sawed off, exposing visible wiring. If someone was not paying attention, this could potentially be a serious safety hazard. The room phone sat on the table unplugged and completely unusable. The clock was also nonfunctional, with the cord simply wrapped around it rather than plugged into a power source. It appeared as though both items were placed in the room merely for appearance rather than actual use. The toilet emitted a loud whistling noise throughout the night, making it difficult to rest. The pillows were uncomfortable and provided very little support.

Location of the venue attending

The room was too hot! Air was broken and couldn’t get transferred to another room