Boutique Diamond Apartments

To be fair, the appartement could be quite nice if the description given were true and more effort put into cleanliness. We expected three separate bedrooms, we found two, one of which open - I.e. without door - to the living room. Yes there are enough beds to sleep six or more. But that is not the point when you want three separate bedrooms. Upon arrival the appartement was very cold. One can accept that in the name of saving energy. But one does expect to find a manual how to work the heating. No microwave though listed as equipment. Also very bad, impossible to lock the door from inside the flat. Yet the worst, the questionable hygiene: an open bottle of mouthwash in the bathroom and a tube of topaste lying in a corner. To top it all, the bedsheets: obviously already slept in, covered in hair. Despite the late hour we washed the sheets and the hairs disappeared. So I do not believe my contact for the flat when he said the sheets had been washed, or maybe they had weeks ago. As for the washing machine, again instructions how to work it would be helpful and the same for the TV. The staff/ contact was not particularly helpful or hospitable (I suspected that already when asked about breakfast possibilities in the neighbourhood and received a curt answer) After our first night, we moved out and took two rooms in the hotel opposite ( not fabulous) one of us staying in the flat. We did not ask for refund, but we contacted booking immediately. True description of the flat, some manuals how to work appliances and clean sheets and the flat would get better marks. And friendlier more hospitable interlocutors.

We booked the apartment for 5 people. The description said 3 separate bedrooms and 3 living rooms. However they were only 2 bedrooms and a living room. We didn't get any bedding for the 5th person. Nobody replied to my message!

Location is very near the station and the center is in a walking distance Spacious place, clean and comfortable

All great - the only small thing was missing some extra toilet paper and kitchen paper - nothing else

Location.

Zero instructions for heating or TV. Made requests theu booking.com and direct to the number that sent the entry instructions. Zero response. One partially used toilet roll provided. Zero toiletries provided. Terrible funky smell (Damp) in the entrance between lift and apartment.

I did not like being locked in the toilet for an hour and a half because the door handle fell off leaving me stranded until my daughter arrived at the property

nice location and good shower.

Just 1 bedroom and 1 living room with 2 sleepbanks.

Location - quiet.

As number 1 issue, the reservation mentions 3 separate bedrooms and there are actually two (+ 1 sofa in the living room). Further, the pictures seem to be a mix of the appartment we had (1st floor) and another one. There is no natural light in the living room of the one we had. No garden view (only street one). Finally: No kitchen towel to dry dishes No corkscrew No glasses (only glass mugs) Only 2 knives No bowls Only cold water in the kitchen No microwave oven (while description on booking.com says there is one) No coffee machine (only a boiler). No barhroom carpet No hangers in the closet. This is all equipment one can expect to find when the kitchenette/appartment is said to be "fully equiped" as on booking.com. The description is misleading and the appartment actually did not met what was reasonably expected according to the booking description. I do not recommend.

The apartment has complete utensils/facilities. Near a CarreFour Express. Easy to cook your own food. Near a paid public parking. QPark Keyserlei A little bit of walk to the Centrum but manageable. Entry is so easy with the electronic locks.

This is not a 2 bedroom apartment but a studio unit with just a dividing wall. So there will be no privacy. It is 1 bed apartment with 1 sofa bed. Hot shower is really hot. Very hard to adjust the temperature

Overall, very clean. Apartment is also spacious. The host is also responsive to customer‘s needs.

The water in the shower was difficult to operate. Instructions to balance hot and cold water could have helped.