Sable At Navy Pier Chicago, Curio Collection By Hilton

The location was fantastic. The breakfast was great. The views were wonderful.

The elevators were not working and there was no offer of discounts or anything else to make up for the inconvenience of climbing 6 stories to get to and from the room.

The lake view from the room was nice. The room was spacious enough for 4 person.

The hotel was flooded in the morning of our arrival due to broken water pipe of the Navy Pier so the lift was out of order. We had to carry 4 large luggage to our room through stairs with some help from the hotel staff. There were 2 buildings in the hotel we had to climb to second floor first, walk through some seminar rooms then climb from another stair to our rooms. But since there were no sign boards which building which stairs are heading many guests climb the wrong stairs and need to get down and reclimb again. We booked the room for 4 but there were only 2 complimentary water everyday. They gave extra 2 only on the first night after we requested since we need to climb the stairs. The breakfast was a la carte and capped at US72 for 4 person everyday so there were not much choices for us unless we pay extra. Not much hot meals choices within US18 per person. The food was delicious though just need to pay extra despite that we booked with "breakfast included". Tax 18% for the restaurant was automatically added as there were fine prints in the menu stating that they were eligible to that if we order US50 or more or more than 3 person served. The towels were renewed after room cleaning everyday but only for 3 person. So we had to call to get the forth towel every single day for 4 continuous nights despite the fact that we requested and reminded the front desk and the housekeeping delivery to deliver 4 towels in the calls everyday. There were also Destination Fee USD35 everyday which was not mentioned in Booking.com fee but the hotel only told us that they waived for us during the checkout day due to the inconveniences caused. We checked about the Destination Fee later and found out that usually they will give US10 back to guests which can be used for breakfast and free tickets for Children Muzuem and Ferris Wheels near by. We did not get any of these may be because they thought they were going to waive the Destination Fee in the end anyway.

Vista, localização

Atendimento muito frio dos funcionários, pedi para o serviço que arruma quarto retornar as 15 e não retornou, café da manhã limitado a refeição mais barata do restaurante, e sem incluir impostos e gorjetas, ou seja, sempre terá que pagar um pouco a mais

Labai patiko viešbučio vieta, puikūs vaizdai per vitrininius langus. Puikus susisiekimas su miesto centru ir lankytinais objektais.

Labai nepatiko ekstremalios situacijos valdymas. Viešnagės dienomis įvyko vandentiekio avarija. Viešbutis niekaip neinformavo apie įvykį, neteikė rekomendacijų, kaip elgtis. Neveikė liftas, todėl teko naudotis laiptais, kuriuos buvo sunku rasti, nes jokių nukreipiančių ženklų nebuvo operatyviai įrengta. Nepasiūlyta jokia kompensacija dėl nepatogumų. Vieną dieną neveikė restoranas, tačiau jokia išeitis nepasiūlyta, išskyrus tai, kad pačioms teko išsireikalauti pusryčių kainos kompensaciją. Situacija sudėtinga, bet jos valdymas viešbučio gyventojų atžvilgiu nepatenkinamas. Įskaičiuoti pusryčiai turi savo specifiką. Už kavą tenka mokėti papildomai bet kokiu atveju, tai atrodo labai neįprastai:)

Location

No pool and it cost to use credits.

There was a 'flood' the second night of our stay. We were on the 6th floor, the elevators didn't work. We dd not receive an email or any notice of this. We had to walk down to the lobby which was totally soaked, squishy carpet, crews clearing away water. The place was a mess. We had free breakfast but the restaurant was closed because of 2 ft of water in the kitchen. Granted, this was not the fault of the hotel. Apparently, a sprinkler pipe test failed. However, the hotel management had no clue how to handle this. NO notice, they didn't offer to walk up the stairs and fetch our luggage ( we had to ask if there was a bellman), NO alternate place for breakfast or even coffee was suggested. We ended up finding our own alternative, having a nice breakfast and the bellman brought down our luggage, after waiting for 45minutes. I booked 3 rooms for a 70th birthday celebration. The rooms were next to each other, had beautiful views. Beds were comfortable, showers had great water pressure, toiletries were nice, bottled water was replenished. The rooms themselves need some TLC. OLD furniture and cabinetry, black out draperies didn't quite reach across the opening. The breakfast was order from the menu. We had a voucher for $26/pp which didn't cover the total cost of scrambled eggs, coffee, fruit and bacon. My eggs were cold, coffee was okay. The servers and staff at the restaurant were downright surly. Overall, this hotel was in a great location if you want to be on Navy Pier and have a phenomenal view of our beautiful city and lake. Very expensive, like everything else. Wouldn't go back.

Friendlier servers at the restaurant. Communication about the 'flood' with options to get luggage.