Sable At Navy Pier Chicago, Curio Collection By Hilton

Pros * Updated, spacious room with modern finishes * Excellent view of the Chicago Navy Pier * Room itself was quiet despite being near the elevator * Strong location and easy access to the city * Overall hotel design and aesthetics are impressive Cons * Check-in experience: Request for a quiet high-floor room was only partially acknowledged; placed next to the elevator * Breakfast policy confusion: Room rate advertised breakfast was included, but it was limited to an $18 daily credit, with most menu items requiring out-of-pocket payment * In-room water policy: As a Hilton Diamond member, requesting additional bottled water was denied, which is inconsistent with typical Hilton experience * Breakfast takeaway issue: Voucher could not be used for takeaway despite no clear restriction being communicated at check-in * Flooding incident: Hotel experienced a sprinkler pipe failure that flooded the lobby and closed breakfast service * Guests received minimal proactive communication * Limited compensation (destination fee waived for one day) despite service disruption * Housekeeping inconsistency: Towels were not replaced after room servicing and required multiple requests over several hours to resolve * Service responsiveness: Multiple issues required repeated follow-up with staff and front desk before resolution Overall impression The property itself is beautiful and well-located, with modern rooms and views. Unfortunately, service execution did not match the standard expected of a Curio hotel. Across multiple interactions, there appeared to be a lack of consistency, communication, and guest-focused problem resolution. For a premium Hilton brand, expectations are significantly higher, and this stay fell short primarily due to service shortcomings rather than the physical hotel itself.

Location is fantastic , the views are outstanding. Many sightseeing sites are at walking distance. Many restaurants just next door. There also is a food court in the adjacent mall and vending machines for snacks and water.

We had an excellent experience at this hotel. I visited with friends from the office, and we all had a great time. The service throughout the property was very good, and the staff was professional and attentive. The hotel felt well organized, clean, and comfortable, which made our stay very enjoyable. Overall, the atmosphere was pleasant and welcoming, and it worked very well for a group visit. We would definitely consider returning in the future and would recommend this hotel for both business and group stays.

Very clean and friendly staff. Spacious rooms and the views were amazing. Great location if you’re on vacation with family rather than business trip.

Didn’t have any cups/mugs in the room (one paper cup was given). No complimentary water nor was there a water filling station. The breakfast menu was à la carte and limited (the voucher barely covers anything) , a breakfast buffet would be better considering the price of the stay.

Rooms

Wait staff at the restaurant [upstairs]

Very clean and satisfying

If you are able to splurge a little, this is the place to be on a Wednesday or Saturday in the summer time. W the fireworks and family friendly activities we LOVED this hotel. Sign up for Hilton Honors points to start building up toward future stays.

Habitación genial y limpio

Muy mala atención por parte d e algunos empleados y tenían zonas cerradas q eran el atractivo del hotel

My husband and I recently stayed at the Sable at Navy Pier Chicago, Curio Collection by Hilton Chicago, IL, to celebrate his birthday and our anniversary, and I can honestly say this was one of the BEST hotel experiences we have ever had. From the moment we arrived, everything was beautiful, welcoming, and top tier. The views, atmosphere, cleanliness, and overall experience were absolutely amazing. But what truly made our stay exceptionally memorable was the outstanding customer service we received from Jovan, who handled my reservation. Jovan went above and beyond to make sure everything was perfect for our special occasion. Professional, kind, attentive, and genuinely caring. In a world where great customer service can be hard to find, Jovan truly exceeded every expectation and made us feel valued and celebrated. This stay was so wonderful that I would stay here a million times over. We are already planning our next visit! Thank you, Sable Chicago, for helping create such beautiful memories for us. Highly, highly recommended! ⭐️⭐️⭐️⭐️⭐️