Sable At Navy Pier Chicago, Curio Collection By Hilton

Excellent location with a beautiful view

worst exsperance ever in Chicago, if you like holiday inns and someone above stomping around, becasue the floors are wood not cement this is where you want to stay, on top of that had to replace our complet AC unit, dont ask the desk to print off you boarding pass as they dont no how nor does the manager, then try and call ahead for you car cant be done. dont even test the restrarant for room service, a restraurant that doesnt open unti 7.

Liked the fireworks

Lake view

The pier itself and the employee's were very polite at the hotel.

We Drove 12 hrs from New Jersey to Chicago and was not informed prior to my arrival that a pipe had burst, and the elevators were down. My asthmatic wife and I had to carry our luggage up 6 flights of stairs. There was bell service but it was not offered. I understand that some things are out of the hotel's control like a pipe bursting, but a call prior to my arrival to let me know there is an ongoing issue would have been great. I heard of this pipe issue for the first time when we already arrived in Chicago and I was calling to ask if an earlier check-in was available. I was then offered a free cancelation for the inconvenience. I was already in Chicago and just drive 12 hours. Canceling at the last mnute, was not an option. If I was afforded that option prior to the trip, then I possibly would have. Paying $500-600 for the night and not being told in advance of an issue such as that, is very poor customer service.

I loved the view it was amazing being able to see the city skyline and lake Michigan and being right there on the navy pier.

The price for the room is a bit pricey for the size it was quite small but the view was phenomenal. The worst part for my stay was the parking lot they told me to park in the east gate and the people at the gate said go to the west and couldn't get into the west when I was told if you stay at the sable you get parking (you pay for every time you enter the garage) so I was getting frustrated with not being able to park so I went back to the desk and talked to this gentleman with hair to his shoulders and explained what's going on he was rude and said you go into the east garage and press the button when I kept stating they won't let me in because they keep saying it's full and he just kept being rude and saying you press the button I got upset and left and went back to the west garage after trying the east garage (no luck again) and I ended up just buying a ticket through the navy peir parking so just be prepared the parking is a nightmare during the weekend and trying to get help from the staff was pointless.

The hotel room itself was fine, great view. The property sent an email saying that the elevator was down so you'd need to climb steps to get to your room. What actually happened was the elevator was down AND you had to navigate back hallways and catering areas to get to your room. It was so confusing I had to go back to the front desk to be escorted to my room. The staff broke my suitcase on the long walk and according to them, I signed up for this when they said the elevator was broken. They refunded my resort fee, as a courtesy. If the elevator is down, DO NOT STAY HERE.