Wyndham La Vita Rawai Phuket

Nice swimming pool

I usually love staying at Wyndham hotels in other countries, but this experience was honestly shocking and became one of the worst hotel stays I’ve had. From the first night, staff behaved extremely unprofessionally. I arrived alone around 2 AM and realized I accidentally booked starting from the next day. We were fully ready to pay extra or change the booking, but instead of helping calmly, staff acted rude, laughed while speaking in their language and asked strange personal questions about my boyfriend. Yes, my boyfriend emotionally said “WTF” on the phone — because I was alone at night in another country and nobody from staff was helping at all. Instead of solving the situation professionally, they even called security on me. I am a 55 kg woman traveling alone. Completely unacceptable behavior for a “5-star” hotel. Later we requested many times to move specifically to a room WITH A BATHTUB. Instead, they moved me to the furthest building in the hotel into a so-called “pool upgrade” room while bathtub rooms were still available online. It honestly felt less like an upgrade and more like they just wanted to move me away from reception. The “Deluxe” room was terrible: * strong humidity and mold smell * noisy AC * uncomfortable bed, pillows and sofa * damaged furniture and very cheap worn-out interior * dirty sofa with stains * old gray towels that never felt fresh or clean * barely warm water in the shower * broken wardrobe light that stayed on all night * poor cleaning overall The room looked more like a tired 3-star hotel, not a Wyndham 5-star property. The worst moment was when staff ENTERED MY ROOM while I was taking a shower. The “Do Not Disturb” system clearly does not work properly here. There was also a planned electricity outage for several hours, and guests were informed only the same morning. Staff never truly try to solve problems. Every request takes forever and nobody seems interested in guests’ comfort or rest. I came here for mental recovery and peaceful relaxation, but left feeling even more stressed and emotionally exhausted. I absolutely cannot recommend this hotel. If you want a good stay in Rawai, there are many much better hotels nearby.

-Infrastructures -Qualité des chambres -Mise à dispo de navettes pour aller aux plages

-Le moindre petit truc est payant comme réchauffer un plat pour bébé -Le petit déjeuner -Personnel pas très agréable (sauf le bagagiste)

Good food, clean room

In the room is a card, saying to leave on bed if you want the sheets changed. Another card in the room reads opposite. Sheets were changed every day regardless of whether I left the card on the bed. Result, the room was clean, but missing the environmental point.