Holiday Inn Express & Suites - Staunton by IHG

The staff was very nice and the location was very good . Safe and close to the highway

$5 extortion fee under the disguise of a parking permit . We stayed here several times including last year with no parking fee . This hotel is located in an area that’s not busy with a huge parking lot . There is no mention of a fee until you get in and check in at which time they tell you it’s $5 to park your car . At that point what do you do ? Say no I won’t and then goto another hotel and they charge you for the night anyway because you canceled the stay or do you park your car up the street and walk to the hotel ? It’s outrageous . Put the fee in the cost of the room or is it that you can’t because this is a one off money making fee for the manager of this location . I have pictures attached of the parking permit they give you as well as photos of the lot . If your reading this review have you ever stayed at a hotel like this and paid a fee to park in their lot ? We will never stay here again and I’ve stayed here many times before . So you now lost another customer because of this . Everyone do yourself a favor look at all the negative reviews of this place and they are all about the extortion parking fee . While your reading reviews you can see all business responses to the negative review are generic and all the same . Stay somewhere else there are lots and lots of beautiful places to stay around here . It’s the principal of this and not the $5 . I’ve stayed all over the USA as well as overseas and never had to pay a parking fee with one exception in the heart of New York City and that was at a parking garage by the hotel and not the hotel . Who has a hotel in the country and charges a fee to park it’s laughable . Some non related issues we had that just reflect on the money grabbing and penny pinching by the hotel management . We stayed in a room for 4 people and they only had 2 bath towels in the bathroom . Second there was no spare toilet paper . One roll was almost gone when we arrived and the second roll was almost to half way . Breakfast was sparse...

Clean and safe

Clean comfortable large shower

There was only a few fried eggs for breakfast . Pancake machine broken no yogurt no pastries no muffins no meat nothing and this was 1/2 hour after the breakfast opened . The staff said that is all we got ! Also . Middle of nowhere not a fancy city and there is a parking fee for guest that are already paying to spend the night !?

The room was clean and nice. The breakfast was good. the location was convenient.

The room was not clened every day. We had to visit the front desk to get more towels.

Close to town

Noisy Truck Engine Brakes all night long.

New and clean. I was happy to see that the hotel is using refillable soaps, shampoos, etc.