Inn on Charlotte Boutique Hotel

Very little attention to details. Holes in walls, loose tiles, flakey staff, hard mattress, tiny tv, poor design for most things.

Food allergies are real especially after covid. Pay attention. Fix holes and tiles - no excuse. Monitor your happy hour and stick it a bit better. Cheezits are way too off the mark. Fix door locks, lower mirrors to reasonable heights in bathrooms, put in bigger TVs. 19” is tiny.

This small hotel is in an excellent location for easy walks through the historic district of St Augustine. Restaurants, shops, and activities are all close by. It was clean, comfortable, well-run and the staff was very friendly and accommodating.

Location excellent, could walk to all the historic places in old town

*Since the owner/operators do not seem to be on site like at many other B & B's, the morning staff (although all very nice) should be able to speak English in order to help if guests have questions before leaving for the day to explore. * Having one thermostat in the hall is challenging to please all the guests. One night it was freezing, another night it was so too warm * No extra kleenex or toilet paper left in room. If staying two nights and people before you used most of those supplies, there were no back up provisions. The breakfast staff couldn't understand what we needed and when you head out to explore for the day and return late afternoon, there was no staff around at end of day to ask *The "social hour" consisted of a jar of cheesy crackers, a few cookies on a plate and a decanter of red wine. *Breakfast just soso. Certainly not a hearty meal like most other B & B's we have stayed at. Although coffee is available at any time, the breakfast service should start at least 30 minutes earlier to accommodate early riser guests who want to get out and visit the area. Many guests were sitting in the dining room waiting for breakfast before the assigned time. The server was very nice but could not speak English. She worked very hard to set up and serve the meal. * Bottomline: For the price, the breakfast and social hour were not up to the standard of many of the other places we have stayed at.

Location

Should have been informed of lack of parking for large SUV

Excellent location and fantastic staff. It is well appointed but could use some attention to details.

Good: The property is well located for exploring the historic area of Savannah. The staff is exceptional. The restaurant is excellent. Great bar. Bad: The parking is very difficult & I thought was included with the room; nope - $15/day for a sardine space. The old rooms are noisy/will hear everyone walking above (luckily we travel with sound machine). Worst: The shower water pressure is abysmal - would be hard pressed to put out a small birthday candle.

We were taken to wrong room by the staff. After putting our luggage in the room that the staff member checked us into we went out on the town. We were contacted via phone and told that we were in the wrong room. We then had to go back to the Inn and were told that we needed to move all our luggage to another room that was not as nice. This was a real pain.

We did no experience any of the problems mentioned by other guests. We were delayed checking-in but once the clerk arrived, he was very helpful. I suggest that the A/C fan stay on all night, even when the cooling stops, to keep the air circulating. Our Honda Ridgeline truck had to be parked about a half block away, but we were so close to things we did not need it. Overall, it was a godd time.