Inn on Charlotte Boutique Hotel

I booked a stay at the Inn on Charlotte and not only did I not get to stay in the Inn, I was forced to stay in the adjacent sister building. Come to find out, people were staying in the Inn on Charlotte the very next day after telling us “there’s repairs that need to be done so we can accommodate you there” very disappointed in the customer service

Comfortable bed and air conditioning. Nice security code access.

Parking off site. Missed cleaning room. Not enough bath storage. Heavy cologne smell in lobby.

We loved our stay. The bed was amazing! Just a minute walk to shopping and dining. We would definitely stay here again!

Quaint Inn, quiet. GREAT LOCATION. Good breakfast!

Location was prefect. Friendly staff.

Was told breakfast served at 9:15 showed up at 9:05 ever table full and everyone was eating. Went back to room to pack came back down stairs two tables open but dirty, no staff around to ask if could be cleaned. We just decided to just leave and eat some were else. Came back down for the 3rd time with our bags checked for any staff to check out, still no one to be found. Found a great little family owned dinner leaveing town, great food prices and plenty of staff.

The price you charge for staying at the Inn was okay due to location and being told what a great breakfast you make but can't get anyone to clean or serve it was disappointing. Maybe you should lower price and stop offering food.

The room was just as expected. Bed was comfortable. I was concerned that it would be noisy, but this room was surprisingly quiet. Walking distance to everything we wanted to do. Provided parking (just a warning, it is a very small spot) Great place overall.

Breakfast was good but not amazing. There was no option to control the temperature in your room. We just bought a fan and it worked out. A vanity would be great in that specific room due to the mirror in the bathroom. I could only see the top of my head. Overall, the pros outweighed the cons.

Location

Small room with no place to put clothing except tiny nightstand drawer and weird low chest topped with a bar and pegs to hang clothes; 3 hangers provided one of which was broken. Shower stall in an alcove separate from a tiny room with sink and toilet. No place to put toiletries. Low lighting in “bathroom” and the bedroom area. You are charged $15 a day “cleaning fee” but we only received service if we asked for it. Breakfast was okay, but small portions, generally a small cup of fruit and eggs or pancakes(2) or small waffles. No other bread or pastry was offered.. Except for location, this place doesn’t have much going for it.

Great location for us. We have stayed here several times in the past before covid came along. The property was apparently sold and has new owners since our last visit. The location is still great but the property is not what it used to be. We may stay there again but would consider other options.

Very friendly staff, located in the heart of Saint Augustine. Nice room, beautiful breakfast!