InTown Suites Extended Stay Denver CO - Aurora Havana Street

The staff was rude and very unprofessional. The manager Kim with the purple hair and the African American lady name Deloris (I think that’s her name) she one of the housekeepers both where at the front send talking about smoking weed and blowing up cars in the parking lot. By the way I have videos of everything. Deloris also threatened my 11 year old son and made him cry. She snatched his backpack and said let my see what you have in there are you trying to sneak in a dog? I checked in at 11:40 am. At 12:10 my toilet stopped working. I called down to the front desk and told the manager about it. She said she would have maintenance come and fix it. No one came until 7:00pm to knock on my door and leave a plunger. It didn’t work. I called back to the overnight manager and she told me she didn’t know that I was having trouble with the toilet and she would let the off duty maintenance person know. So at 10:15 pm he showed up with an extremely bad attitude and tries to plunge it again, it still didn’t work. He goes get a snake and try again but still doesn’t work. He then tells me that management shouldn’t have put us in this room because of past trouble with the toilet. And it wasn’t just me in the room I was with my husband and kids too. So all night we couldn’t use the toilet until I just told my kids to go ahead just don’t flush the toilet. The next day I go to the front desk and the nana Kim starts to yell at me telling me to leave the motel and it’s my fault.

no fully equipped kitchen, and no extra towels

It was clean. A few mishaps.

While hotels.com overbook the Havanna Street location, I was able to get transferred to the Uptown Suites in Centennial which was much nicer! The staff was very polite and helpful.

Ultimately a nice stay, considering i needed something cheap quick. But the first 4 night i got zero sleep cause my neighbor was blasting their music. Not the hotels fault. Just the type of people who stay there. Anyone who complains about it being unsafe, it's aurora. WHAT DID YOU EXPECT

Don’t think of this as a hotel. Think of this more as an apartment style living. There is no housekeeping except once a week and all she does is do the floor and take out the trash. The front desk is only available from 11 to 7 and is not open at all on Sundays. It does not have things such as an ice machine, but there is a kitchenette, including a refrigerator in every unit.

No room available

Love ut

The room was clean but a bit outdated. There were a few improvements they could have made. For instance, the shower was not very good. A simple change of the showerhead would have made a significant difference. Additionally, the hallway had a strong smell of marijuana. On the positive side, the bed was comfortable. Overall, it was an average experience. It was not too bad for the price.

It was 14 days before, they never went to clean anything, the lady who cleans is despotic and the one at the front desk is worse. Horrible service.