Casa Bis

Personal muy amable, atento a todas las necesidades, excelente ubicación con restaurantes cercanos en una zona muy agradable

Die Unterkunft hat eine sehr gute Lage im Herzen von Condessa. Sämtliche Restaurants, Bars und Läden sind fußläufig gut erreichbar. Die Ausstattung war gut. Das Personal war sehr freundlich.

Die Sauberkeit, vor allem im Badezimmer könnte etwas besser sein.

Great location, very secure, in a walkable neighborhood. Drinking water, coffee and tea available in a sitting area at reception. Comfortable bed, clean sheets & towels, and a safe in the room.

It's a great place for a base, but not to spend a lot of time in because there is not a comfy place to sit and read or snack or chat. It was perfect for a busy trip spent mostly sightseeing and experiencing amazing CDMX food and culture.

Lovely area surrounded by cafes, bars and restaurants

Not the best quality facilities

The accommodation I received was in no way, shape, or form what was advertised on your platform. The photos and description presented on Booking.com clearly depicted a spacious, comfortable, and pleasant room. This representation was the sole reason I proceeded with the booking. Upon arrival at Casa BIS (382 Campeche, Mexico City), I encountered a completely different reality: a tiny, claustrophobic, uncomfortable room with minimal natural light whatsoever. The space was severely inadequate and bore absolutely no resemblance to what was shown on Booking.com. In addition to this serious misrepresentation, the property was extremely noisy and poorly insulated. I was assigned a room on the third floor, yet I could clearly hear loud noises coming from the first floor, including doors slamming repeatedly and constant disturbances. This level of noise made it impossible to rest and further confirms that the accommodation fails to meet even the most basic standards of comfort and habitability. This was not a minor discrepancy. This was a clear and unacceptable case of deceptive advertising. I was deliberately misled as a customer and provided with an accommodation entirely inferior to what was promised and paid for. I have stayed in Mexico City countless times over many years, in hotels, guesthouses, and short-term rentals of all categories. Never—not once—have I experienced such a misleading, uncomfortable, and disappointing situation. This reservation represents the worst booking experience I have ever had and has significantly damaged my trust in Booking.com as a reliable platform. Given the severity of this misrepresentation and the unacceptable conditions of the property, I am formally demanding a full and immediate refund of the total amount paid. This demand is fully justified, as the accommodation failed to meet the basic standards advertised on your website and expected by any reasonable guest.I expect Booking.com to take responsibility for the discrepancy.

I am writing to file a formal complaint regarding my recent stay, as the room I was provided did not correspond at all to what was advertised on Booking.com. Based on the photographs and description on your platform, I expected a room that was reasonably comfortable and adequately sized. However, the room I received was extremely small, very uncomfortable, and did not match the images shown on the listing. In addition, the room was excessively noisy, which made it very difficult to rest. This significantly affected the quality of my stay and fell far below the expectations set by the information provided on Booking.com. I believe the listing was misleading, and I would appreciate your review of this matter and an appropriate resolution. Thank you for your attention. I look forward to your response. Sincerely, Maria Osterroth

Everything

Nothing