St. Clair Inn

Extremely overpriced! Super small room as well! Beautiful area just disappointed I spent my wedding night here.

The location is excellent with restaurants and shops in walking distance. The view of the river is beautiful. Having a bar/restaurant on site is a plus.

The pool was not opened pending state inspection which I wasn’t made aware in enough time to cancel. We had to move rooms because the hvac system was not working properly and it was unbearably hot in the original room.

Letter sent to management: Dear St. Clair Inn Management, I am writing to express my concern regarding a $250 incidental charge we received after our recent stay at the St. Clair Inn in St. Clair, Michigan. During our stay, our autistic daughter ate dinner in the room and created a mild mess related to eating. Her other mom and I cleaned the majority of it ourselves before leaving. While we understand that hotels must maintain rooms and address excessive damage or unusual cleaning needs, this situation did not involve damage, destruction, or anything beyond a manageable food-related mess from a child with a disability. What is especially concerning is that our family has traveled extensively, both in the United States and internationally, with our daughter. She has created similar—and in some cases greater—food-related messes in hotel rooms, restaurants, and travel accommodations. We have never been charged an incidental fee for this type of situation. That contrast made this charge feel not only excessive, but also deeply discouraging as parents of a disabled child. Families like ours already navigate a great deal when traveling. Autism can affect eating, sensory regulation, communication, and behavior in ways that may not be immediately understood by others. We do our best to be respectful guests, and in this case, we cleaned up the majority of the mess ourselves. Being charged $250 for what appeared to be a mild, disability-related incident sends the message that families with disabled children may not be fully welcome or understood. I am asking that management review this charge and reconsider whether it was reasonable, necessary, and consistent with how similar situations are handled for other families. I am also asking that this experience be used as an opportunity for greater disability awareness and sensitivity among staff, particularly when assessing “incidentals” involving children with disabilities. This letter is not written to attack your staff or your business. It is written because hospitality should include understanding, fairness, and compassion. A family traveling with an autistic child should not feel penalized for a manageable situation that was largely cleaned by the parents before checkout. We would appreciate a response explaining the basis for the $250 charge and whether it can be refunded or reduced. More importantly, we hope the St. Clair Inn will consider how policies are applied in situations involving disabled guests and their families. Thank you for your time and attention. I hope this can be resolved thoughtfully and respectfully.

Location

No handicapped elevator or room

Bonus sparkling wine.

The heating/cooling wasn’t working. Had to order a fan to keep the room cool. Refrigerator in the room didn’t work. Had to throw out food.

Kim at the front desk was so helpful even helped me with my suitcase.

No coffee maker

I like the view of the river and the town. Great location

Don’t like walking those stairs to our room. I wish they had a nice restaurant on site. Not just a bar and grill.