Park Hyatt Shenzhen

The building and rooms were outstanding.

Nothing

Amazing experience. Best hotel I have ever been. Beautiful and stylish - the interior design was inspiring. Absolutely perfect breakfast as well. I will be coming back. The staff was so friendly as well :)

Gym could have a bit more equipment.

Servizi top

Aria condiziona in camera veramente insopportabile

My recent stay at Park Hyatt was far below expectations, especially considering the brand’s usual standard of professionalism. During check-in, both Sally and Chris at the Front Desk failed to provide even the most basic courtesy or information. There was no introduction to the minibar, hotel facilities, or my Hyatt membership benefits. The entire conversation revolved around money, with no sense of hospitality. When I raised a formal complaint to the Front Office Manager Xiao Shuai, his response was extremely defensive and continued to focus on the rate, rather than addressing my actual question about why the check-in process was so unprofessional. What made it worse is that my official complaint was later replied to by Xiao Shuai himself, which is highly inappropriate and unprofessional. That said, I would like to express my appreciation to the Concierge team and the evening turndown attendant. They were genuinely warm, attentive, and kind – a sharp contrast to the attitude at the Front Desk. Their care made my stay slightly better, but overall, I sincerely hope the management will take a serious look at the training and attitude of the Front Office team.

I was feeling slightly unwell so I ordered chicken porridge for room service around noon, thinking that it’s an easy and safe choice. I was very surprised when I was told that there is no more chicken porridge for me to order because it was “sold out.” How can a five-star hotel in Shenzhen, Guangdong—a province known for its delicious Cantonese style food—be “sold out” completely on a basic staple item as a chicken porridge? And can’t the kitchen just make one from scratch?? So with that option gone, I ordered the preserved egg porridge. It was the saltiest porridge I’ve ever had in my life, and it was dry with lots of pepper added. They could’ve left the heavy pepper on the side. I don’t know what happened—did the kitchen get burned? Even at breakfast time, it was possible to just get a bowl of chicken porridge or preserved egg porridge where I could add my own seasoning and not have it taste so terrible and dry. Sorely disappointed.

Stayed this hotel for two nights and I can say the hotel is on the upper end of 5 star hotel. Hotel lobby is at the higher floor, decor is what I can say quiet luxury. Check in was smooth. Have pre notified Hattie before on my special arrangement needed and being taken care of. Reception desk is also great.. almost all were fluent in english. Our check-in staff (Chelsie? Forgot the name) was also attentive. Room is great, again with quiet luxury theme with hint of chinese decors, though didn’t like toilet and bathroom arranged separately. Le Labo toileteries was decent. We picked skyline view but it was underwhelming, no light shows can be seen, unlike my previous stay in Futian area. Maybe I am expecting something that didn’t exist from this hotel. Breakfast was one of the best apart from Ritz, as we have tried quite a few 5* in SZ. What we liked most is that they have the menu based specialty apart from the normal buffet, I ordered beef noodle and dim sum, both were good. The upper price justifies for its quiet luxury, great breakfast and great service too, from the bell boy, receptionist and even to the restaurant staff. Overall a quiet luxury hotel with great breakfast and service. Will consider to stay here again in future.