Fairmont Heritage Place Mayakoba

Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy. Two tiny things that could use some improvement: 1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too. 2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon. Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.

This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.

Heritage is a cluster of condos adjacent to the main hotel. There are two different check-in lobbies, so be sure you go the correct one. The condo itself was actually pretty great. MUST bring eye masks to sleep bc the smoke alarms blink so often and bright it’s like a disco strobe. But otherwise, it’s very comfortable for a family- great size. Laundry pods are included, water to fridge is filtered to drink, etc. However, our primary pain w our stay was the Fairmont itself. The property does NOT look like the photos online! It is certainly not a true luxury property, like the nearby Rosewood Hotel. Even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired. The endless wait to go anywhere reduces even the longest of fuses. It is NOT a beachfront property! The beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach. We waited more than 15 min at one stop on property and finally, defeated, walked “home” w a slew of new mosquito bites. The food is nothing special- Touro, their steakhouse, was decent but overpriced. And even for an 8:30 seating you will find yourself sharing company with crying babies and individuals who are in sweats and tees. It felt more like a 3-star experience. Our butler was lovely and tried very hard to make us happy after our complaints were voiced. We shortened our stay by two nights (at a financial loss, no less) in order to “save” our vacation and stay elsewhere. Try the St Regis or The Edition in Kanai if you want a truly upscale experience and easy beach access with incredible food and service. Or the Rosewood in Mayakoba. You will not be able to eat dinner on other Mayakoba properties, as advertised, very easily. It takes effort and like very very late reservations (9-9:30pm).

See above

Everything was excellent! Specially the staff and Fernanda our concierge that took care of us since before our arrival and after we left, she was truly amazing and made everything smooth and easy for us to enjoy our vacation. I highly recommend her!

great place we had fantastic time we were in 4 bedroom pent house it had everything you need for big family vacation

Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa

We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return

Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)

Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. Los precios son elevados para la relación calidad/servicio