TownePlace Suites by Marriott Houston I-10 East

The room had roaches

This hotel was very nice, clean, comfortable, for staying. However, it is in a horrible part of town and my truck was stolen out of the parking lot. I do not recommend staying at this hotel because of the theft rate in the area.

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Good overall clean quiet

Nice stay. Close to the interstate

I like thats its a newly constructed hotel. Its clean and the bathrooms are very spacious. I had an incident with the first clerk upon entering the hotel. She was extremely rude, rolling the eyes and answering very arrogantly when I asked about the pool not in operation. I came in town for a Conference, my daughter traveled with me so I needed a pool for her entertainment. I asked the desk clerk about the reason they did not alert or inform on the site that the pool was closed, and she got indignant and her attitude was sure a turn off… Iam big on customer service when I pay my hard earned money to stay in a hotel. I should be able to get a discount or a free stay or something that will suffice or some form of credit.

We checked in on Friday. The front clerk did not tell us about breakfast basically did not go over anything. We were not greeted either. Of course we were given towels but on Sunday morning I asked the same front clerk if we can get more towels ( checked in on Friday with my two children which are listed because I paid an extra $11.** per person for booking), she told me that u had to bring the dirty towels down before she could give more. First of all I request the first floor and received one on the fourth. This is my first time staying at this particular hotel and will be my last due time with the help of this particular worker. When I check out and she do not give excellent customer service I will be contacting you again.

Place was great. Very clean with comfortable bed. Would definitely stay again anytime. Keep up the good work.

Very nice and accommodating hotel!

There are many water leaks inside the hotel, laundry out of service, when they clean the rooms they only make beds, put towels and take out the trash, they never leave what is necessary