Heights House Hotel - Houston Heights Downtown, an Ascend Collection Hotel

Friendly staff

Loved the commons/patio area

I was told no kids outside after 3pm same as check in time. so I left my son home because he wouldnt be able to enjoy the pool. That ws a lie there were 4 kids in the pool til closing. Your site said there was restaurant and bar available that was not and has not been available since last month. Your site said free breakfast all they had was free coffee. Front desk said it’s expedias wrong for not updating the site.

Rating: 3.7 Check-in was seamless, and we were pleasantly surprised to recognize the hotel manager from our time living in HTX—such a friendly face to kick off our stay. The staff was accommodating to all of our needs. Our first room was super cute and exactly as described, but we ran into two issues: a shower that didn’t drain well (standing in your own shower water isn’t ideal) and, unfortunately, spotting a small roach. Not the big tree roaches you occasionally see in Texas, but the tiny ones—the kind that let you know there are more around. We stomped the first one and reported both issues to the front desk. To their credit, maintenance came quickly to fix the shower. But later that night we saw another small roach, and at that point, it was a firm nope from us. The front desk staff was very apologetic and quickly moved us to another room. From there, the rest of our stay was smooth and enjoyable. The pool area was lively, full of hotel guests, with music bumpin’ and great vibes all around. Definitely the spot if you’re looking for a good time without ever having to leave the hotel. Overall, we enjoyed our stay and would consider coming back—but the hotel absolutely needs to address the roach issue. That’s the only thing holding this back from being an easy 5-star experience.

We didnot stay & I would like a refund. The place didnot look anything like the photos posted

Awesome property with a great pool/lounge area, Very cool vibes, Was sad that the bar wasn't available. Staff was super helpful and friendly.

Breakfast option was nothing but carbs. Staff is very nonchalant and I texted that number that texted me asking that if i need anything to text it and someone will come help me and i did but i never received any of the items i needed. Has to go to a Walmart.

Pictures are not what it seems. Completely different on site. There’s no restaurant on site. No bar either. They were using the pool for water aerobics and it was full of sweaty people. Why would I want to swim after that? 3 star hotel at best

Easy check in, clean. Nice.

I have now stayed at this hotel on 3 separate occasions for work trips. It is conveniently located in the Heights area. The staff and GM are over the top friendly and so accommodating. Any little request (extra pillows, etc...) and they are ON it! The atmosphere is a fun, funky vibe. Clean and the AC is cold. I will stay here every time I am in Houston. I highly recommend The Heights House Hotel!