Heights House Hotel - Houston Heights Downtown, an Ascend Collection Hotel

After I checked in, I went to the room and it didn’t look like anything I saw when I booked. I booked a king suite and it was a regular room with a double bed. I talked to the staff and they told me that they can’t guarantee that the room I booked would match the room I get. I paid for the king suite but it didn’t matter. While we were asleep the smoke alarm kept going off, about once every 45 minutes. It kept waking us up and we did t get a good nights sleep. When I got up in the morning, there was a large roach crawling on the bed. It was disgusting. The hotel is cute but they have a LONG way to go before they get it right. Don’t waste your time.

I can't remember the name of the guy who checked us in around 8:00 on Thursday, but he was great! He was very friendly and helpful and made checking in easy. He pointed out the restaurant, Soluna, and it was seriously good and so convenient. The only thing that I would recommend would be some sort of seating outside of the rooms that face the parking lot. We specifically requested to stay in that area because we had a baby with us and wanted a quiet room. I also wish that our room would have had a microwave and refrigerator, but it wasn't that big of a deal. We will definitely stay there again the next time that we're in Houston!

From the outside of the property it looked nice. Here’s the cliff note version- Got back to the hotel after a long business around 1 a.m, dead mosquitos and roaches on the bed, and dirty pillows. Michael at the front desk, who responded with sarcasm and VERY little concern. The second room wasn’t much better, that had hair on the pillow, no deadbolt latch, and the secondary lock didn’t work. I called the front desk twice with no answer and had to go back down. By 1:46 a.m.I had to find another hotel and pay for an Uber. Thankfully, I was able to get a room elsewhere that night.

Clean room

Fooled by the pictures. Overpriced!

Rooms were beautiful. Random bugs from outside kept getting in, beetles, small flys, etc. Room was clean, bathroom tub was clogged kind of. 9/10 would definitely stay here again.

Had a great stay. Everyone is so present and helpful. Food was amazing.

The staff were very welcoming and helpful. The room where very cleaning and welcoming

Very nice staff and clean property

Such a cool place! If you are a young hip person you will love this place!! 10/10 recommend