Cloud 7 Residences Ayla Aqaba

location is surely great, very nice apartment, multiple breakfast options and within fair distance from the rooms

Check in experience was not nice at all. It is mostly Booking.com fault, however I did not like how the property dealt with it as it took around 1 hour to sort it out and I did not feel good welcoming vibes as the property were mainly focused on charging me extra fees and neither Booking.com AI agent nor Booking.com Customer care staff were helpful at all which was quite shocking to me! The property reception told me that booking failed to contact them to update the booking missing ages for 2 children and actually sent them a request to cancel the second night instead. Surely impacted my booking.com experience and trust. However, the lady at the reception Nansi thankfully helped to sort it out. The Checkout experience was also long (~25 minutes) because the property took some time to check that no damage is caused and to return the insurance deposit afterwards.

الإفطار كان اكثر من رائحه والطعم والنظافه والمعامله ومشبع جداً وعدة أصناف واختيارات

عدم وجود مرأي بالغرفه باستثناء الحمام

the service

nothing

الخدمة النظافة الاخلاق الرقي الذوق وصول الطلبات الي شقتي

عدم وجود شطاف في غرفة الماستر والاضاءة ضعيفة

The property was very clean and spacious

Nothing