Delta Hotels by Marriott Dallas Southlake

Nice

N/a

Angie at reception was great, she helped in speedy check-in and provided guidance about facilities.

Nothing I can add.

Beautiful new hotel rooms with modern bathrooms and shower. The king size bed was very comfortable and had extra pillows. The heater and air conditioner were quiet and easily adjusted with a modern thermostat. Nice bar and restaurant in the lobby.

We paid for breakfast with the rooms. We received a voucher for any made-to-order breakfast on the menu. The chicken and waffles were great. The only downside is that because it is not a buffet, it took a while to get breakfast. Might be a problem if you are in a hurry.

The employee at the front desk (Marissa) demonstrated a difference in how she treated 1 guest vs. the other. Upon arrival I asked for a higher level room and she un-warmly stated that she didn't have anything available. I go upstairs unpack and come back downstairs for dinner, but stop by the front desk to ask a question which is when I overheard Marissa giving the guest the same type of room as me on the 5th floor. She also offered the guest in front of me added amenities that she not once mentioned or even offered to extend to me. I won't be returning, because personally speaking, she showed me that she did not appreciate my business there as much as she did the gentlemen who came in after me.

Being shown a difference in treatment as a guest