Fairfield Inn & Suites by Marriott Milwaukee Brookfield

Rooms were clean the cleaning ladies were all very nice. The ladies that prep breakfast were super friendly and were on top of making sure food was always available during breakfast.

We did NOT stay overnight b/c we were suffering from heat exhaustion @ the wedding. Therefore we came back, took a brief nap & left @ 8:30pm. The front desk stated that they could NOT provide us w/o any kind of discount b/c we book thru a 3rd party. 😥

Check in was a nightmare. I traveled with family from over 1700 miles, fun trip cross country with kids. Upon arriving, I was greeted by a frantic, cigarette chain smoker name Wendy, who informed me that the internet was down and more than likely I would have to find a different hotel to stay the night as she couldn’t get us checked in. We decided to get an early dinner and left the premises and see if the internet came back on while we were gone. Upon returning to the hotel Wendy was engaged in a yelling match with an older gentleman telling him to go find another place to stay!!! Wendy lend him no help and told him repeatedly to go to another hotel. My turn was up and Wendy pretty much told me what she had told the gentleman before me. Wendy raised her tone of voice towards me in frustration which did not help solve the problem. I then gave her a couple of suggestions to get us checked in, look at the reservation on the phone, take a copy of my ID and Credit Card information and still wasn’t enough. After going back and forth the manager came out and agreed to check us in, he took my reservation number and gave us a room. After almost two hours of dealing with Wendy we made into our room and got the needed rest. Frankly the worst hotel experience check in. If I may give them a suggestion is to spend some time training your front desk staff to use common sense and customer service skills. They represent your brand!!!!

The front desk was very friendly & provided me water upon arrival. The rooms were clean & comfortable. The breakfast had several choices & had plenty of food available. The parking lot was large & overall it was a great place to stay.

The breakfast was awesome, location was good, very clean

Trying to find staff to check in during daytime hours.

Clean, quiet. On site breakfast and snacks available.

Renee at reception was very helpful & professional. Housekeeping was friendly. Breakfast had a good variety & was plentiful.

Pleasant. Staff was great. Quiet.

The room and hotel were good. The breakfast was very good and the staff did a good job of restocking it. The hotel is located close enough to the downtown to be convenient and just far enough out to avoid the city traffic and noise. There are a lot of nearby restaurants.