Canyon Haus

If you're looking for a comfortable stay, I highly recommend this hotel! The bed was incredibly soft, almost like sleeping on a cloud. I sank right in and enjoyed the best night's sleep I've had in ages. Additionally, the cleanliness of the room was impressive. Everything was spotless, from the fresh linens to the well-maintained bathroom. It's clear that the staff takes pride in maintaining high standards. Overall, my experience was fantastic, and I can't wait to return for another restful gateway!

Beautiful facility in great location with parking and nice staff.

Most of the other guests were great. Some of the guests could have been behaved more politely but people are people. 🤷‍♂️

I am completely disappointed in this hotel and will never ever stay at one again. I can accept the fact that it is not the fanciest hotel; i signed up for that part knowingly. But what I cannot accept from a hotel..any hotel..is poor customer service. From the minute I checked into the hotel I was aggravated by poor customer service. Prior to my checking in, my daughter, had dropped my heated ski gloves off at the hotel(she had also placed inadvertenly in the glove bag her ikon pass). When I checked in I asked for the gloves bag. The front desk person indicated that she saw that it was recorded as having been delivered but she could not find the gloves. She said she would get in touch with me about this but she never did. When I followed up with the front desk, she was gone and she had not shared this issue with the new front desk person. I had to share this information with the new front desk person who said they would look into it. Well 5 hours later nothing had happened and I followed up with the front desk person..who was again a new one and had no idea about the problem. Well it took me dealing with yet a 4th front desk person (who knew nothing about the issue) until I asked to speak with the on site manager. The on site manager knew nothing about the issue so for the fifth time I had to explain the circumstance. The on site manager started an investigation and they discovered that the glove bag had been delivered to the wrong person (who by the way was asked "is this your bag"....she responded "yes". Was my name not on the bag? ) So the bag was delivered to the wrong person. The bag was retrieved from that person. When I received the bag the gloves were soaking wet and the ikon pass was missing. Seems like someone had a great time using my heated gloves and my daughter's ikon pass. Regardless, the onsite manager had indicated that the general manager, Sarah Wilson, would be in on Thursday, and would be in touch with me about a way to compensate me for the aggravation. Well guess what! I HAD TO INITIATE THE REACH OUT TO THE GENERAL MANAGER. When I connected with her she told me she had no idea that she was supposed to have reached out to me. We talked about what happened and then she told me she would be in touch with me within 30 minutes to advise me of how the hotel would take care of me. Well three hours later I had not heard from her so I called her. The compensation was quite lame, but really my point here is how awful the customer service is here. In my experience, the way employees behave comes from the top down. If the general manager didn't think it was important to follow up with me after 30 minutes as promised, then why would the other employess, i.e., front desk staff, think it was important. The staff here is taught by management that the customers aren't important. DO NOT STAY HERE IF CUSTOMER SERVICE MATTERS TO YOU!!!

great location and great staff

Excellent stay!

Excellent place, amazing full kitchen! Yes full kitchen, if you plan to eat home, this is your place even a full size dishwasher in the room. Very convenient, smart room. We have stay there before, we love it VERY CLEAN great bathroom. Excellent location, FREE Parking!

A very smart SUPER small room. Amazing full kitchen But very small No room to put and open suitcase Very convenient, very SMART, steam room works great, pool, jacuzzi great, gym, sixty some steps away from the gondola lift Noise from room up above is a little annoying Very nice clean bathroom $ persons can sleep in the place but it's very small, YES VERY functional We enjoy our stay, we will return and stay there again, you just have to manage the space.

Location is excellent.

This hotel is in a great location, however I would not stay here again. The beds were extremely uncomfortable. Even the kids didn’t get a good nights sleep while we stayed there for 4 nights. Another negative for me was the pelotons were not working (both of them) and they kept saying they were going to sign up the membership and never did. Also, if you wanted to have housekeeping, it was an extra fee so we did not get the room cleaned and clean towels 😣 .

Great stay and next to the ski gondola. The room was a bit small but with a Murphy bed it worked great with the space