Waverley Suite No57 - Donnini Apartments

It’s a lovely apartment.

Having to travel to another location for the key. The doors slam shut a bit unsafe for small children. Can opener didn’t work. Mattress cover didn’t cover the full bed so found yourself rolling off. The garage door was so noisy it woke us up every time someone used it. The building was very noisy in the wind,

The location was perfect. The property has lots of space and had everything we needed for our stay. Contactless key collection was easy and clear instructions were provided. Staff did contact to check all was ok by call and text. The beds were very comfy. It is located on the ground floor and parking was easy to find.

The kitchen could have been cleaner for our arrival. There were still marks on the worktop surfaces and cooker top. It wasn’t a problem for me but might be an issue for some. It was not explained in the listing that they charge a damages wavier of £30 or deposit of £300 before you can collect the keys. Again not a problem for me as we were out most of the time but the TV is not great. We thought the remote didn’t work but it did but was just very slow to respond.

We didn't stay at Waverley Apartment. They offered an alternative.

stayed for 2 nights at sea breeze. As per reported Incident the bench in the back garden broke when my niece sat on it. This resulted in her being hurt in the elbow , backside and back. Then it snapped my sister was standing beside her and this landed on her foot. 2 parties have been injured. I would like to raise this as A formal complaint. Overall we loved the house. However this severely impacted our stay which we paid a lot of money for. Donnini response was to say they do not accept any responsibility for the disrepair of their garden furniture 😡and they were very unhelpful Have now raised complaint with booking.com

Very modern, bright and roomy apartment Very close to local places, pubs, clubs, bowling complex Would book again no problem

Nothing, would highly recommend

Great location by the harbour and close to town.

Constant problems with heating and hot water and had to contact owner several times. No hot water for the first two days and no heating or hot water over the last few days. First time they responded and sent maintenance round to fix the boiler and said the pressure had dropped. Then no response at all to messages over the next few days. Sofas were really uncomfortable, like sitting on a brick. Very noisy outside every morning from the cranes opposite. Dishes and saucepans were dirty and we had to clean the oven and grill. Even though property is great location close to town, would not book this property again. Uncomfortable, noisy and freezing.

The apartment was nice and clean. There were towels and shampoos. Overall, our stay was good.

The windows were dirty, there was a dirty grill and utensils, maybe because there was no preparation and cleaning sponge. One sofa in the living room was pushed under the fabric, but you have to sit to feel it. Need another two chairs.

Location

Cleanliness