Thompson San Antonio - Riverwalk, by Hyatt

Food was very average and towels are thin and motel like. Staff was good and attentive. Valets do not offer to help with your luggage.

The bed height and comfort.

The room was okay but your prices are way too high. At the price I paid, most elsewhere, I could have obtained a large suite with a lot more amenities.

The Thompson hotel was OUTSTANDING!!!! This hotel was warm, inviting, clean, refreshing, and provided views from every floor. The hotel rooms are modern, spacious and filled with detail. I will stay here again very soon!!!

We stayed here recently while in San Antonio to attend a wedding (wedding party recommended it). While the overall experience was good, it was definitely a combination of positives and concerns. To begin, while the hotel is technically located on the Riverwalk, this section of the Riverwalk is almost completely undeveloped. It's a good 15 minute walk (at street level) to reach restaurants in the heart of the Riverwalk. In full disclosure, when we returned at night, we felt safer walking at street level. Positives Friendly staff Nicely furnished rooms (although I would have preferred a chair instead of the small sofa Quiet hallways and rooms Valet - loaned us an umbrella when we realized ours was still in the car Helios Cafe' - delicious food and nice view Skyline view from 20th floor patio (especially at night) Concerns Could not adjust the thermostat and room felt stuffy in evening until after midnight Stocked mini fridge (no vending machines) was not set cool enough and could not be adjusted. Shower door was not aligned properly and not completely sealed (room 705), leading to leaks and water all over the floor Valet did not offer use of luggage carts, although I later observed a room with at least half a dozen immediately adjacent to valet line. Again, overall a nice stay, although at this price point I would not expect any of the concerns described above.

It was clean and confortable

It is overpriced

Very clean and wonderful staff.

I felt there was too much “for sale” in the room. I’m not use to that, if it’s not complementary don’t put it in there. I felt I was in a drug store. To me it took away from my relaxation, just have a list of things you can purchase, if wanted, it would make the hotel a little more upscale.

Wonderful experience. All the staff was very friendly and acomodating. Had an appointment at the spa and Jazmine was my therapist . Jazmine did and exceptional job, if you go to the Thompson Spa make sure to request her.

Location

King size bed is in fact a queen size. Super small room. Not welcoming staff. Only one young gentleman was very professional. There is nothing wrong with the different levels of hospitality. This one is selling 5 stars for $500/night. From my long experience, this hotel is considered as a 4 star hotel and should price at max $200/night incl tax.