Thompson San Antonio - Riverwalk, by Hyatt

The hotel is beautiful, with friendly staff and a smooth check-in. Room access requires a key card, which feels secure. The guest room was comfortable but not spacious; a side table would be useful. We needed maintenance to adjust the warm temperature, as controls are limited. The bathroom is large with a walk-in shower, and the room had a distinct “Fifty Shades of Gray” vibe due to the love kits. Children are now allowed at the hotel. Per the front desk, this was not always the case. Valet and house car services were convenient—Connie was excellent. While located on the Riverwalk, the hotel is at the far end with no river views except from the 20th floor. Returning via the Riverwalk or street at night feels dark and remote. As a World of Hyatt member, I’d prefer staying at the Hyatt Regency for its central location.

Great location! This high end hotel is directly on the River Walk making access to all the restaurants and shops along the River Walk a breeze. The fragrant smell upon entering reminded me of the American Express Centurion Lounge. This was a nice added touch. Check-in experience was smooth and friendly. The elevator requires a room key card to access the guest floors which was reassuring as they have a lounge on the top floor with many outside guests visiting. The Moon's Daughters restaurant was top notch. My daughter had the burger and it was honestly one of the best burgers we have ever had. While there was quite a wait to get our food, the waitress was extremely pleasant and even offered a free dessert to make it up to us. Breakfast was at the same restaurant as the other one was closed for renovations. Breakfast was also high quality and the views from the 20th floor are outstanding. The guest room was totally adequate in size but certainly far from luxurious in size. The bathroom was large with a glass enclosed walk-in shower. The only negative was the bath towels were very thin and frayed with holes. For a true 5-star guest experience, the bath towels ought to be thick and spa-like. These were more in line with a cheap motel experience which certainly detracted from the rest of the vibe of this hotel. We did not take advantage of the valet as there was ample parking on the street directly in front of the hotel. The street parking is around $5 for a full day vs $75 per day at the valet. Overall, I would highly recommend this hotel. If you are planning a trip to San Antonio and want to be on or near the River Walk, this is a great choice.

The Thompson is a great place to stay. Great amenities and very clean. Staff were amazing. Can’t wait to go back

Had a wonderful time at the Thompson in San Antonio. The staff was incredible and the hotel is gorgeous with great views. We were upgraded to a suite and it was spacious and well appointed.It’s right near the river, but very quiet. The rooftop restaurant is nice and there was a live band which was actually really good. The pool is small but nice although it was a little windy when we were there. Overall, an excellent experience and we will definitely be back!

This was our first stay at the Thompson downtown as we typically choose a quieter resort on the North side. Our suite was well-appointed and spotless. The lack of water pressure in the shower left me wishing I could remove the water conservation device inside the shower head. I assume it’s due to local regulations and no fault of the hotel. The staff throughout the property were very professional and always helpful. The limited in-room dining options for breakfast were excellent but the short menu made it a non-starter on the second morning. The coffee bar on the 20th floor is a great choice. The hotel’s proximity to downtown events and the Pearl District is very convenient for house car use. Both nights of our stay were interrupted by loud sirens and street noise that I wouldn’t expect to hear on the 11th floor. I might choose the Thompson again if I needed to Uber to a downtown concert. Otherwise, I’d definitely choose to stay away from the downtown noise.

We stayed at the Thompson Downtown Hotel for a few nights right after our wedding, and it was truly an unforgettable experience. The hotel is absolutely beautiful and impeccably clean, creating the perfect atmosphere for such a special occasion. What made our stay even more meaningful was the incredible hospitality. The staff went above and beyond to make us feel celebrated and cared for—they were so warm, welcoming, and genuinely happy for us. We were even surprised with complimentary gifts, which made our stay feel extra special and thoughtful. We feel so grateful to have spent the beginning of our marriage here, and we will definitely be returning in the future. Highly recommend for anyone looking for a luxurious and memorable stay!

Great overall experience at the Thompson. Rooms were awesome, beds and pillows were comfy. They were attentive to our needs - from late check out to house car.

My family and I stayed there for spring break. The hotel was nice and clean. Our room was very quiet. We were very impressed with the exceptional service. There is a pool on the rooftop, but it was closed due to the weather. The hotel is only a 10-minute walk on the riverwalk to the restaurants and shops. I highly recommend this hotel to anyone visiting the area.

We had a wonderful stay overall and truly felt taken care of while celebrating my birthday. The hotel is beautifully run, and the location near the river was absolutely perfect. The atmosphere and overall vibe of the property were calm, cool, and very relaxing, which made it a great place to unwind. Our room was also very well organized and had a stylish, comfortable feel. Most importantly, the cleanliness was outstanding—we really appreciated how immaculate the room was in every way. The staff we interacted with were very kind and helpful. Kevin at check-in was especially friendly and welcoming, which set a great tone for our stay. On our way out, Armando assisted us as our bellman and was incredibly kind and helpful from the moment he picked up our bags to loading everything into our vehicle. His professionalism and warmth were much appreciated. There were just a few areas of confusion or minor frustrations during the stay. Our package details were somewhat unclear. When speaking with Kevin and Angie at check-in, we were told we qualified for an upgrade that was available but ultimately not something we could receive, which was a bit confusing. Additionally, we were informed that we had $100 available to spend, but it was never clearly explained how that credit worked or if there were any restrictions attached to it. The lack of clarity around those details made that part of the experience feel slightly strange. We also heard a small dog barking on our 7th floor for a period of time, which was a little frustrating. We ended up turning on the TV and music to drown out the noise. Additionally, the room felt quite warm even though the temperature was set to 65 degrees. We asked Angie if an engineer could override the system for us, and while someone did come to assist, it took close to an hour and it was nearly 1:00 a.m. by the time the issue was addressed, to which he acknowledged the room felt warm. Despite those few inconveniences, we truly enjoyed our stay. The hotel itself is beautiful, the rooms were exceptionally clean, and the staff we encountered were friendly and attentive. Overall, it was a great experience and a lovely place to celebrate a special occasion.