Thompson San Antonio - Riverwalk, by Hyatt

The staff and property are quite nice. The location is okay. There are places with better views.

It is a great pain talking to their billing people. They put so many extra charges on my credit card that need to be taken off. They put pending charges for 4 rooms when I only had 2 rooms. People should know the valet costs 60 dollars a night before booking. If I ever stay here again, it’ll be cash only or nothing.

It was great

The property is beautiful and stylis

The room was beautiful and comfortable with a very nice view. The restroom was clean and had fantastic complimentary shampoo, conditioner, body wash and lotion. The room also had a steamer available which I prefer over an iron. The rooftop lounge was amazing and accessible. On new years eve, the lounge was only accessible to those who purchased tickets to the party, we didnt go to that. The next day we went and had great cocktails at sunset with a small crowd. That was really nice!

There is only valet parking which is convenient but expensive. The pillows in the room have no support and feel way too soft. There is only an nestle espresso machine in the room. We didnt like it, we were hoping for a coffee machine. They only give two creams and it wasnt enough for a good cup of espresso. The breakfast at the rooftop lounge was also dissapointing. I ordered steel cut oatmeal which was cold with no taste and the portion size was incredibly small. It filled a quarter of the shallow bowl it was served in for $13. Overall, my stay was okay but I would not go back. I have stayed at better places with more to offer and less expensive.

I booked this hotel months in advance for a special occasion and paid over $1,000 for a single night. I chose this property specifically for a particular room type and view that the hotel publicly promotes and confirmed multiple times by phone prior to booking. Despite this, the weeks leading up to my stay were filled with confusion and contradictory information from the hotel. I was repeatedly told I had booked the wrong room and even that the hotel “does not have” the view shown on its own website and social media. Only after sending photo proof and being placed on hold for over 30 minutes did staff finally acknowledge that I did, in fact, have the correct room. Follow-up emails confirming these conversations went unanswered, offering no reassurance or accountability.Two days before arrival, a manager assured me the room was blocked, secured, and would not be reassigned. However, upon arriving shortly after the stated 4:00 PM check-in time, I was told the room was not ready because previous guests checked out at 4:00 PM. As someone with hotel industry experience, this should never happen—especially when a room has documented notes and is tied to a premium booking. Check-in was delayed by over an hour, and the room was not on the highest floor as promised. Throughout the entire experience, the service tone was consistently cold and dismissive. This was noticeable enough that my partner commented on it independently after calling the hotel himself. For a property positioning itself as luxury, basic hospitality—warmth, reassurance, and proactive communication—was missing. Food and beverage service further reflected the lack of attention to detail. On New Year’s Eve, staff gave conflicting information about restaurant availability. When room service was ordered, items arrived incomplete. Breakfast the following morning was equally disappointing: cold coffee, undercooked pancakes that did not match the menu description, ignored special instructions, missing basics like sugar, and plastic utensils—none of which align with a luxury experience.While the room itself was attractive, the overall stay was overshadowed by poor communication, broken promises, and an absence of service recovery. Luxury hospitality is defined by how issues are handled, and unfortunately, this experience fell well short of that standard.

Very disappointed with the restaurant Moons Daughter both breakfast and dinner. Out of several meal items. Slow service.

Thompson San Antonio – Riverwalk, by Hyatt offers a wonderful blend of modern luxury and comfort in a prime River Walk location. The hotel features stylish design, spacious and well-appointed rooms, and excellent amenities that make the stay truly enjoyable. The rooftop area and dining options add to the overall experience, and the staff is professional, attentive, and welcoming. Its convenient location makes it easy to explore nearby attractions, restaurants, and entertainment. Overall, it’s an excellent choice for a relaxing and memorable stay in San Antonio.

Matthew T was great valet service and quick for assistance and respectful with our family and friends. He was very helpful.

This stay was very disappointing. Only one restaurant was open during our visit, and breakfast was especially frustrating. Seating was limited, with long waits just to be seated, followed by more waiting to order and receive food. Each breakfast took around 1.5–2 hours. The food quality was poor and nowhere near five-star standards. Dinner was also unimpressive. The hotel itself felt underwhelming. The décor looked cheap, the pool was very small, and the overall atmosphere did not feel luxurious. Check-in was not welcoming at all. There was no welcome drink, even though champagne was sitting at the front desk and never offered. As an Amex Fine Hotels & Resorts guest, there was confusing and conflicting information about the property credit. Staff verbally said it did not cover valet parking, but the printed handout said it did. We were then told that handout was outdated and given a new one showing valet was not covered. This felt disorganized and poorly managed. Valet service was slow, with long waits to retrieve the car. At checkout, the bill looked correct, but after returning home we noticed our credit card had been charged extra. We had to contact Hyatt customer service to get the issue corrected. Overall, the experience did not match the price or the five-star rating. I would not stay here again.