WoodSpring Suites Sulphur - Lake Charles

Everything it's nice

Location was nice and clean.

I booked a double queen room that they did not have available. I was given two rooms with twin beds. Im glad they did something but the twin beds were uncomfortable.

the room was good the water didn’t get hot u til u let it run for ten minutes

I reserved a king size room and I was told upon arrival that there was issues with the website there are no King sizes available which I did pay for they gave me a queen which is fine but the blinds were messed up the floor was filthy while I was walking around barefoot in my feet turn black I will not be going back there

They need more washer’s only 2 working

Dear Hotel.com, I am writing to express my disappointment regarding several aspects of my husband's recent two-week stay at your hotel. While some aspects of the stay were satisfactory, significant issues arose concerning internet connectivity, housekeeping services, and laundry facilities. The limited Wi-Fi access, restricted to only two devices with unreliable connectivity, proved highly problematic. In today's world, reliable internet access is essential for both personal and professional needs, and the inadequacy of your service in this regard was a major inconvenience. Furthermore, the lack of housekeeping services throughout his stay was unacceptable. We understand that schedules can be busy, but the complete absence of room cleaning for the entire two-week period is simply not meeting the expected standards of a hotel. Finally, the malfunctioning laundry facilities caused considerable disruption. With only one of six washing machines operational, guests requiring laundry services, particularly those working long hours like my husband, were forced to seek external alternatives, adding unnecessary stress and expense to their stay. This is especially concerning given the expectation that a hotel of your caliber would provide functioning amenities. We believe these issues significantly detract from the overall guest experience and warrant your immediate attention. We trust you will investigate these matters and take appropriate steps to prevent similar problems.

The room was nice and comfortable

The fact that we spend money to stay there weeks at a time for work and they have 6 washer machines and only two of them works that's really nerve wrecking