Marriott Dallas Uptown

I went here for an event organized by a 3rd party. When I was in the Greatroom Lounge the waitress Karrie came up to my friend and I and asked us what we wanted to drink. We were there for the event and not interested in drinking so we told her we were okay. She goes on to insist there is a $20 minimum to order to be a part of the event. We told her we didn't want a drink. She later came back up to me and was like I'll take your card so I can open up a tab. I really didn't have a choice and had to give her my card. She was very rude, I had no choice, I didn't want to go back and forth with her. Later after the event, I spoke with the event organizer and he said the $20 minimum was only applicable if we needed our parking validated. I did not indeed need my parking validated. He said no that was wrong then, she shouldn't have said we HAD to order because that was not a part of the event. Not only did she make me order drinks, she overcharged me for the drinks. I ordered a $10 drink and a $14 dollar drink, and my total was $34 and some change. She not only over charged me for the drink, she charged me an additional $5 service fee. At this point I asked to speak with the manager Joshua. Joshua said we had to order the drinks and the extra $5 dollar fee was a service charge because "my" party was greater than 6. THIS WAS NOT MY EVENT, IT WAS PLANNED BY A 3RD PARTY WHO HOSTED AND ORGANIZED THE EVENT. The event planner even said that was not a thing we had to order drinks. The manager could care less about the party experience and did even care to look into it, he just brushed me off. For a nice upscale hotel, they scam their guests and behave poorly. I would not recommend going here, this is how they treat their guests.

I went to an event for Dallas Professionals held at this hotel and I could not recommend it more. Our large group utilized their new Brasserie bar Good Graces as well as their restaurant for dinner. We had coordinated the event with the hotel (special thanks to manager Tyler) and they were 100% prepared for us with proper staffing and even with an award-winning Hostess! The drinks at the lobby bar were excellent as was the bar service, the dinners that were ordered came out quickly and looked and tasted amazing. This event is held at several local hotels and the event participants rated the experience here as the highest in the DFW area and I attribute this to the hotel and its staff. Thank you.

Nice room, nice customer service, towels were old and raggedy- wished they had plush towels.

Marriott staff was personable, friendly. They were diligent in finding me when I lost my driver’s license. I will Definitely stay there again.

great but pricey

I liked that the property was close to everything

All good

We stayed here for a company event. Overall, great service from the time you check in to check out. This hotel is in a great location surrounded by many great nearby restaurants. My room was clean, modern, and well decorated. The food service was decent!

The hotel website caught my eye, and despite being a little further from my meeting location, I wanted to give it a try. I was so happy I did! I got upgraded to a King Club Room (thank you) and the room itself was beautiful, well-appointed, very comfortable. I have paid much more for much less room in the past, so this was like finding a hidden gem in the Dallas uptown area. There are great dining options within walking distance, with an excellent restaurant for breakfast and a Starbucks on site. Staff (valet and front desk) were friendly and accommodating, check-in was responsive over chat before arrival, and I will be staying here again for both business and pleasure. This hotel far outshines its price and tier.