stayAPT Suites Chattanooga-Ooltewah/VW

The apartments are spacious and clean. Comfortable bed and pillows. The area the hotel is in leaves much to be desired as it's all fast food and there's no place nice to walk.

I like Everything about it

There's nothing not to don't like about it

No shower curtain

Location . Was quite and clean.

There were no plates or cutlery in the room.

Property was nice and the staff was very nice. Mary the housekeeper was very helpful and nice. The sofa bed was very, very dirty. No sheets or pillowcases and there was food and trash in the mattress. I cleaned it up and went downstairs to get sheets and pillowcase.

Check in was 3 and had to wait nearly 2 More hours to check in. Said the room was ready only to find it hadn’t been cleaned at all with towels everywhere bed not made. Was given another room and found that a cleaning staff was in the room still cleaning.

We stayed at this hotel on our return trip from Florida. We don't need fancy but we do require clean and safe. I called ahead the day prior to ask if a pack and play was available. Deb was absolutely fantastic and her customer service was top notch on the phone, letting me know she had one for use. When we arrived, check in was relatively swift and we went immediately to check out our room before loading up all of our stuff to bring it inside from our vehicle. Upon entering the room, it had a musky odour and we could tell the cleaning job was sub par. No biggie, we travel with Lysol wipes so I could clean up fairly quickly. Upon entering the bedroom, immediately upon looking at the bed, it appeared made but the sheets and bedding were covered with hundreds of little black dog hairs. I went and spoke with reception and she apologized and said she would send someone to change the bedding immediately; which she did. The floors were filthy and upon wiping the counters, my Lysol wipes were nasty. We were exhausted and just wanted to sleep. As my husband and I started to set up the pack and play for our baby, we realized it was missing its legs/wheels and could not be used as it would not unfold properly. This sucked because it should have been looked at prior to putting it in our room. There was no other for use. This suite has SUCH potential, if only the cleanliness standards were taken up quite a few notches. We would definitely stay here again if that was addressed.

No one on site to help. Had to call multiple times for someone to actually come to the hotel