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8.6 / 10 Guest Rating

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580, Puerto Morelos, MX

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive - main view

About the Property

Spa Services and Recreational Amenities - Indulge in massages and body treatments at the full-service spa, relax at the private beach, and take a refreshing dip in the outdoor pool and spa tub.

Culinary Delights and Beverage Options - Enjoy a variety of dining options including a restaurant, coffee shop, bar/lounge, beach bar, and 24-hour room service. Your stay includes a complimentary cooked-to-order breakfast as well.

Event Spaces and Business Services - Plan your events seamlessly with 8933 square feet of space, a conference center, and 4 meeting rooms. Benefit from amenities like a business center, dry cleaning services, and a 24-hour front desk.

Book your stay at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive for a luxurious and pampering experience in Puerto Morelos.

Facilities & Amenities

Free breakfast
Full-service spa
Fitness facilities
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Guests can access their rooms with a mobile device.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Preferred Club Master Suite Ocean Front King - Photo 1
Preferred Club Master Suite Ocean Front King - Photo 2
Preferred Club Master Suite Ocean Front King - Photo 3
Preferred Club Master Suite Ocean Front King - Photo 4
Preferred Club Master Suite Ocean Front King - Photo 5
Preferred Club Master Suite Ocean Front King - Photo 6
Preferred Club Master Suite Ocean Front King - Photo 7
Preferred Club Master Suite Ocean Front King - Photo 8
1/8

Preferred Club Master Suite Ocean Front King

1 King Bed1076.4-sq-foot room with ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, pet friendly

100 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Master Suite Ocean Front King

Non-refundable
All Inclusive
20% OFF$758.76

$607.01

Includes taxes & fees
Preferred Club Master Suite Ocean View King - Photo 1
Preferred Club Master Suite Ocean View King - Photo 2
Preferred Club Master Suite Ocean View King - Photo 3
Preferred Club Master Suite Ocean View King - Photo 4
Preferred Club Master Suite Ocean View King - Photo 5
Preferred Club Master Suite Ocean View King - Photo 6
Preferred Club Master Suite Ocean View King - Photo 7
Preferred Club Master Suite Ocean View King - Photo 8
1/8

Preferred Club Master Suite Ocean View King

1 King Bed1076.4-sq-foot room with ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, pet friendly

100 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Master Suite Ocean View King

Non-refundable
All Inclusive
20% OFF$688.08

$550.46

Includes taxes & fees
Preferred Club Junior Suite Swimout Ocean Front Double - Photo 1
Preferred Club Junior Suite Swimout Ocean Front Double - Photo 2
Preferred Club Junior Suite Swimout Ocean Front Double - Photo 3
Preferred Club Junior Suite Swimout Ocean Front Double - Photo 4
Preferred Club Junior Suite Swimout Ocean Front Double - Photo 5
Preferred Club Junior Suite Swimout Ocean Front Double - Photo 6
1/6

Preferred Club Junior Suite Swimout Ocean Front Double

1 Double Bed538.2-sq-foot room with ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, pet friendly

50 m2
Sleeps 3
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Jr Suite Swimout Ocean Front Double

Non-refundable
All Inclusive
20% OFF$617.41

$493.93

Includes taxes & fees
Preferred Club Master Suite Swim Out Ocean Front King - Photo 1
Preferred Club Master Suite Swim Out Ocean Front King - Photo 2
Preferred Club Master Suite Swim Out Ocean Front King - Photo 3
Preferred Club Master Suite Swim Out Ocean Front King - Photo 4
Preferred Club Master Suite Swim Out Ocean Front King - Photo 5
Preferred Club Master Suite Swim Out Ocean Front King - Photo 6
Preferred Club Master Suite Swim Out Ocean Front King - Photo 7
Preferred Club Master Suite Swim Out Ocean Front King - Photo 8
1/8

Preferred Club Master Suite Swim Out Ocean Front King

1 King Bed1076.4-sq-foot room with ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, pet friendly

100 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Master Suite Swim Ocean Front King

Non-refundable
All Inclusive
20% OFF$1,185.75

$948.6

Includes taxes & fees
Preferred Club Junior Suite Swimout Ocean Front King - Photo 1
Preferred Club Junior Suite Swimout Ocean Front King - Photo 2
Preferred Club Junior Suite Swimout Ocean Front King - Photo 3
Preferred Club Junior Suite Swimout Ocean Front King - Photo 4
Preferred Club Junior Suite Swimout Ocean Front King - Photo 5
Preferred Club Junior Suite Swimout Ocean Front King - Photo 6
1/6

Preferred Club Junior Suite Swimout Ocean Front King

1 King Bed538.2-sq-foot room with ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, pet friendly

50 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Jr Suite Swimout Ocean Front King

Non-refundable
All Inclusive
20% OFF$617.41

$493.93

Includes taxes & fees
Preferred Club Junior Suite Swimout Tropical View King - Photo 1
Preferred Club Junior Suite Swimout Tropical View King - Photo 2
Preferred Club Junior Suite Swimout Tropical View King - Photo 3
Preferred Club Junior Suite Swimout Tropical View King - Photo 4
Preferred Club Junior Suite Swimout Tropical View King - Photo 5
Preferred Club Junior Suite Swimout Tropical View King - Photo 6
1/6

Preferred Club Junior Suite Swimout Tropical View King

1 King Bed538.2-sq-foot room with partial ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, pet friendly

50 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Jr Suite Swimout Tropical View King

Non-refundable
All Inclusive
20% OFF$530.85

$424.68

Includes taxes & fees
Preferred Club Junior Suite Ocean View King - Photo 1
Preferred Club Junior Suite Ocean View King - Photo 2
Preferred Club Junior Suite Ocean View King - Photo 3
Preferred Club Junior Suite Ocean View King - Photo 4
Preferred Club Junior Suite Ocean View King - Photo 5
Preferred Club Junior Suite Ocean View King - Photo 6
1/6

Preferred Club Junior Suite Ocean View King

1 King Bed538.2-sq-foot room with partial ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking, pet friendly

50 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Jr Suite Ocean View King

Non-refundable
All Inclusive
20% OFF$501.99

$401.59

Includes taxes & fees
Preferred Club Junior Suite Tropical View King - Photo 1
Preferred Club Junior Suite Tropical View King - Photo 2
Preferred Club Junior Suite Tropical View King - Photo 3
Preferred Club Junior Suite Tropical View King - Photo 4
Preferred Club Junior Suite Tropical View King - Photo 5
1/5

Preferred Club Junior Suite Tropical View King

1 King Bed538.2-sq-foot room with garden views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking, pet friendly

50 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Jr Tropical Suite View King

Non-refundable
All Inclusive
20% OFF$474.6

$379.68

Includes taxes & fees
Preferred Club Junior Suite Ocean Front King - Photo 1
Preferred Club Junior Suite Ocean Front King - Photo 2
Preferred Club Junior Suite Ocean Front King - Photo 3
Preferred Club Junior Suite Ocean Front King - Photo 4
Preferred Club Junior Suite Ocean Front King - Photo 5
Preferred Club Junior Suite Ocean Front King - Photo 6
1/6

Preferred Club Junior Suite Ocean Front King

1 King Bed538.2-sq-foot room with ocean views Club Level - Separate check-in locationInternet - Free WiFi Entertainment - Flat-screen TV Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, pet friendly

50 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTelephoneAir conditioning

Preferred Club Jr Suite Ocean Front King

Non-refundable
All Inclusive
20% OFF$569.8

$455.84

Includes taxes & fees

Guest Reviews

8.6
Excellent179 verified reviews
AI Summary

Guests highly rate the friendly and helpful staff and frequently praise the great atmosphere.

Categories

Cleanliness8.8
Service9.3
Location8.8
Room Quality8.3
Amenities8.8
Value for Money8.3
Food and Beverage7.8
Overall Experience8.8

Select topics to read reviews

V
Vandarae
Verified booking
partner
Standard Room
Stayed in Sep 23, 2025

"Exceptional"

10.0

Customer service was great.

Helpful?
J
Jaritza
Verified booking
friends
Standard Room
Stayed in Sep 23, 2025

"Exceptional"

10.0

Safe, clean, luxurious, not booking anywhere thats not Hyatt Secrets

Helpful?
T
Tressica Nicole
Verified booking
partner
Standard Room
Stayed in Sep 23, 2025

"Exceptional"

10.0

Very nice resort

Helpful?
L
Laci Lalynn
Verified booking
partner
Standard Room
Stayed in Sep 22, 2025

"Exceptional"

10.0

Overall great stay!

Helpful?
A
Anthony
Verified booking
friends
Standard Room
Stayed in Sep 20, 2025

"Good"

6.0

Most of the Restaurants were closed most Days. Food was edible but note to write home about.

Helpful?
C
Cristina
Verified booking
Standard Room
Stayed in Sep 18, 2025

"Good"

6.0

Although the staff was very friendly, the resort was lacking. I've stayed at other Secrets locations & this was definitely not 5 star. It was more like 3.5. The food (even with plenty restaurants) was lacking flavor in my opinion. Even with Preferred Club, only the alcohol options were better. It took 2 hours to get into my room, onlly after the 2 hours did they change my room. I wouldn't recommend if you've traveled and enjoy 5 star privileges, this is not that.

Helpful?
R
Robert
Verified booking
Standard Room
Stayed in Sep 17, 2025

"Exceptional"

10.0

Everything was perfect

Helpful?
T
Tanya
Verified booking
friends
Standard Room
Stayed in Sep 15, 2025

"Good"

6.0

This property was beautiful but the preferred club lounge had no top shelf liquor. The Xhale lounge did not either. And when they did have one bottle of a top shelf liquor they hid it. You would pretty much have to ask and they would say they didn’t have any. Absolut and Bacardi aren’t top shelf. But they would market/sell Don Julio and Patron for bottle service in their clubs. Breathless Cancun Soul was not like this. It was so much better with actual top shelf liquor.

Helpful?
V
Vernon
Verified booking
partner
Standard Room
Stayed in Sep 14, 2025

"Exceptional"

10.0

Great hotel

Helpful?
B
Bradd
Verified booking
partner
Standard Room
Stayed in Sep 12, 2025

"Exceptional"

10.0

Awesome! Swimout room is a must! Will return!

Helpful?