Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

This property was simply exquisite. The food and customer service are top notch

Great accommodations & pools Not so great beach and food

Amazing group of staff who made our trip memorable

The whole staff at this location was exceptionally friendly and very hospitable. I can’t say nothing was wrong while we stayed here at Secrets.. all restaurants and entertainment was exceptional and a very hospitable staff. It was our anniversary and it was the right hotel to enjoy our occasion. We will come again to visit this Secrets Rivera Maya location. Thank you..!

We loved our time at the resort. The check in process was easy and the property is beautiful. Most of the employees were very friendly and eager to meet our every desire. We were lucky enough to be offered a free upgrade. We were in a king suite with a swim out. Our butler introduced himself to us right after check in. We were told that he would be in touch frequently to see what he could do for us. He asked about all of our favorites for the mini bar. We never heard from a butler the whole time we were there. We finally reached out to him on the 2nd day we were there and asked for a few things for our mini bar. And we never heard from him again for the rest of our stay. If we had actually paid for this upgrade I would be very disappointed. The breakfast buffet was really good! There were so many options! The resort was in excellent condition. There are just a couple things that may need some updating. The mattress was very worn and sunken in and the bath towels were very rough. They might need to be replaced soon. Overall our visit was awesome and we really enjoyed relaxing here for a week.

Excellent service!

This resort was as close as you can get to heaven on earth the staff is phenomenal they have the largest collection of the most amazing people in Mexico. Upon arrival in the check in we were frequently told welcome home by staff and indeed they treat you like family and made you feel at home 10 out of 10 will recommend to family and friends

Customer service is above and beyond

Hi there, I hope this email finds you well. I wanted to share my recent experience at secret Rivera,with you. It truly is a beautiful place to stay - the accommodations were comfortable and the surroundings were stunning. The staff went above and beyond to make our stay memorable; they were very, very nice to us and ensured we had everything we needed. Overall, everybody we encountered during our stay was awesome, contributing to an unforgettable experience at Paradise Inn. I highly recommend this place to anyone looking for a relaxing getaway. Warm regards, Juan

The staff were all so friendly, and we felt like everyone went above and beyond to make our stay enjoyable! Luis at our preferred club was exceptional!!