Grand Palace Hotel & Resort Sylhet

This is probably the best hotel in the immediate city area. It's got a driveway, parking and 24-hour security. The rooms are big, the beds are comfy, and the amenities are pretty good. The staff were professional and friendly, and the room service was spot on. I didn't eat at the restaurant, so I can't share much about that, except it is roughly 3x the price outside. A beef burger is around 600bdt, for example. The fries were 245, if I recall correctly. It's very close to central, so getting to it is easy.

A couple of things - one major. First - a hidden charge. Typically, anything inside the fridge is minibar. Everyone knows it's hands-off. However, the team gave some fruit, as well as some tea/coffee, water bottles, cashew nuts, a bag of Oreos, and crisps. As you'd expect, the minibar is $$$. The fruit was free, and the tea was free—thumbs up. However, the cashew nuts, Oreos and crisps left on the table were not. And they were not by around 300BDT each. I raised this with reception when they gave me my bill, and I saw item lines where there shouldn't be. Nothing in the room indicated that these were chargeable items, nor were we told this was the case at any point - not during check-in, room service, or anything. Because they were booked solidly for the second leg of my stay, I've come to the Noorjahan Grand (Grand Palace is objectively better). However, the Noorjahan Grand has literally left fruit, crisps, and Oreos in the room - for free, as well as water, tea/coffee etc - all for free. Considering the Grand Palace is such a nice spot, this detail is annoying. When I mentioned it to the team, it felt like this was not the first time they had this raised. Second, the shower - it's probably my room, but using the top shower meant the roof would leak - that was new. Third, breakfast was pretty dire. I'm unfamiliar with breakfasts in this city, so I'll learn more this week. Taste-wise, it was okay; selection-wise, it was not great. Nothing went together, and it just didn't make sense. A bit of feedback otherwise would be to give the exterior a more regular clean - Sylhet is very dusty, but I don't think it's been cleaned since it was built. All this said this is Bangladesh, not a hotel in Dubai, so relatively, these issues are negligible considering what else there is on offer nearby.

Looks nice from the outside rooms are fair, but overstated as a luxury hotel and not worth the money you pay.

Staff are non existent and not friendly for the money you pay to stay you should expect more end of the day hotel are all the same you get a room with a bed. But the ones that stand out are the ones with staff that make a difference here unfortunately they were non existent and the ones at the front counters were over ego sized minded thinking they were the premier hotel staff.

Fantastic hotel in the heart of the town. Very clean and comfortable. Hotel staff are friendly and welcoming. On Arrival we was greeted by the staff and gave us welcome drinks which was very nice. Plate of fruits was also provided in the room. In my opinion it is better than the 5 star hotel near sylhet Airport which is middle of nowhere.

Food and the staff were amazing.

So much traffic on the front road of the property.

Staff is excellent & attentive The room very comfortable and big. Internet is fast Restaurant food is of high quality

the property was at the heart of town which made things easier to reach.

The property needs to accommodate a games room.

In one word, it was wonderful. I really liked it.